Customer Service Specialist

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world.  While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.

• Processing of Customer orders from creation to invoicing, including customer negotiations; resolving credit blocks, stock issues, & invoice disputes.
• Professional handling of all Customer interaction and coordination of final customer response.
• Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
• Professional handling of all customer enquiries.
• Control of consignment stocks, where appropriate.
• Completion of customer portals, where appropriate.
• Support continuous improvement initiatives.
• Timely recording of customer complaints in SAP or Prism
• Back up for team members when absent, and ensure phone permanence in the department.
• Provide pro-active information to customer: order status, shutdowns etc.
• SAP or Prism administration: update customer master, CoA, invoice query resolutions etc.

Customer Focus

• Seeks to understand and include customer requirements in all operational plans and activities.
• Ensures effective follow up, responsiveness and feedback to ensure customer requirements are being met.
• Ensures customer and community service standards are taken into account in all operational activities

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.