Foreign Trade Operations Specialist

We are a global modest fashion e-commerce and retail company. We are currently operating in more than 100 countries and providing the content in five languages: Turkish, Arabic, English, French and German, by adapting to their local preferences. We bring fashion and technology together with the iconic brand and smart operations to create great value for our customers. We invest in each and every customer’s experience. We strongly believe in putting people first – our customers, our teams, our partners.We are looking for a candidate to join our Delivery Operations Team as Foreign Operations Specialist.
What we expect from you:

• Being responsible for planning, tracking and reporting return operations from foreign countries
• Solving problems that cause customer complaints in overseas return warehouses
• Improving delivery operations and developing new solutions according to customer needs
• Monitoring and reporting KPIs related to operational processes
• Tracking Inbound/outbound cargo shipments’ documentation

• Bachelor's degree form a reputable university International Trade - Marketing, International Logistics Foreign Trade or related fields,
• Ability to understand customer needs and shipping requirements,
• Able to work in a fast-paced, multi-tasking, customer service minded environment,
• Open to work in cross-functional teams,
• Minimum 1 years experience in export-import operations, documentation, customs & shipping processes,
• Clear verbal and written communication as well as organizational skills,
• Good command of MS Office (Especially Excel),
• Able to manage multiple tasks in a company environment,
• Excellent written and verbal communication skills in English.

The MODANISA Story
Founded in 2011, with a reason to enrich women’s lives and to become the leader in the modest fashion e-commerce world. Modanisa is a globally renowned e-commerce and retail company offering modest fashion apparel, through sales of popular brands, designers, as well as through its own private label lines.
Invested by the international leading investors like Goldman Sachs which is one of the world’s leading investment bank and investor of start-ups like Facebook, Spotify and Uber and by European bank of reconstruction and development (EBRD) - which has already invested about 11 million dollars in Turkey mostly in private sector and Wamda Capital which is MENA's leading venture investing firm and and finally in 2022 and 2023, it received investments from Re-Pie, Turkey's first asset management companyWe have been awarded by Al Jazeera and Thomson Reuters and described as one of the largest players in the modest fashion market. We are ambitious, and we know our pace.
Modanisa’s 400+ team members (along with subcontractors) are living in the creative world of huge brands. Modanisa is all about people. People are exceptionally talented with strategic agility and team first attitude.
If you are a crazy game changer who wants to change the traditional way of fashion. Join Us!