Account Manager
Hybrid Customer Success Full time
Dubai, Dubai, United Arab Emirates
Description
About The Role
As we continue to grow globally, we are looking for an Account Manager to join our customer success team. You will use your proven experience to provide the back-bone of support for our Enterprise team, whilst taking ownership of your accounts, data tasks, speaking to our existing customers and ensuring they have engaged with the platform.
You will work closely with our Head of Enterprise Account Manager and the Business Development team to ensure all our client’s needs are met. There will also be some occasional travel around Dubai, visiting hospitals and clinics we work with to ensure they have implemented the tools to collect reviews.
Our Mission
Our mission is to help over 100 million patients by 2025. If this sounds like a mission you would like to be a part of, then apply now!
We’re Doctify
We’re a leading global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare, having helped more than 50 million patients to date.
In early 2023 Doctify secured an additional $10m in a growth round led by Beringea, the transatlantic venture capital firm. The round will help Doctify accomplish our
mission to help over 100 million patients by 2025.
The funding, which brings total investment in Doctify to more than $29m, will be used to accelerate growth in key international markets, invest in groundbreaking product enhancements, and expand our global team.
We’re a team of over 100+ passionate people across 5 countries on a
mission to leave no patient left unheard!
You’ll Be Responsible For
Offering a premium experience for our clients by gaining a thorough understanding of their business goals and ensuring that Doctify meets them. Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues. Conducting client meetings over the phone, virtually and in-person. Ensuring Doctify becomes embedded in our client’s daily/weekly operations. Acting as a trusted advisor, advocating client needs across our client base and internally. Mapping your accounts in order to expand our footprint in other parts of their business. Developing business potential with your accounts and delivering a sustainable pipeline. Successfully increasing the transactional footprint of our clients. Conveying the best practice examples that drive ROI and increased engagement. Developing strong relationships with our internal teams to support your accounts.
About You
You will have 2+ years’ of experience in a customer success or sales position (B2B or SaaS is desired but not required). You will have a proven track record of achieving & exceeding targets, whilst driving growth within a portfolio of existing accounts. You will have proven experience of developing relationships with existing clients. You love tackling difficult challenges, with a positive attitude, and always strive to find the best solution for the client. You thrive working in a fast paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring. You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement.
What we offer 💯
At Doctify we are committed to providing a truly memorable and transformative experience on your career journey. Some of our benefits, perks and ways of working include: (some benefits many very based on country or location)
Setting you up for success ⭐
Competitive compensation package (Basic + Commission - benchmarked annually)
3mo Doctify & team-specific onboarding
Continuous learning sessions, training programmes and self-development (‘Doctify’s Healthcare Heroes’, ‘Learn from Leaders’, soft-skills, career expertise, etc.)
Transparent internal mobility opportunities and career paths for professional hyper-growth
Holiday and Flexibility 🌴
30 days annual leave (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 32 days)
4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ)
Hybrid-working
Enhanced Parental leave
Uniquely Doctify 🌿
Doctify Daily to come together as a team 15 minutes a day to share, connect and learn
Weekly Wellness Wednesday inspiration & quarterly wellness coaching (Nutrition workshops & cooking demos; guided meditation sessions; even tai chi and dynamic stretching!)
Monthly all-team events held virtually keeping you connected to the team across the globe
Monthly regional Lunch Club Connect
Monthly Impact Awards (People’s choice to celebrate one another - you get a cool hoodie too!)
Quarterly team socials by region (Hosted by our ironically named Fun Police, always on the beat for a good time!)
Culture of meaningful connections join our sponsored team clubs & sports activities, as well as our Green Committee who are dedicated to making Doctify a better-for-the-world business
Employee referral scheme £700 or the local equivalent for each successful employee referral hired
Our Commitment To Diversity, Equity, Inclusion & Belonging 💙
Diversity, Equity, Inclusion and Belonging. They’re more than just buzz-words for us. Our commitment to these values is steadfast and they are an integral part of how we create what is Uniquely Doctify in our ways of working, policies and processes, building our teams and ultimately, bringing our mission to life.
We are a global company with people from all around the world and we believe that different perspectives and an inclusive and fair environment will help generate better ideas, supporting us on our journey to being a force for good and improving patient care for all.
We will always embrace uniqueness - so bring your whole self to Doctify!
More about Doctify
Doctify was launched in 2015 by Stephanie Eltz and Suman Saha, who met as trainee surgeons, to address the lack of a trusted or transparent online platform for patient reviews. While the likes of TripAdvisor, Trustpilot, and Glassdoor had enabled consumers around the world to search easily for verified feedback on products, services, and experiences, this model had yet to cut through in global healthcare.
We are a global healthcare review platform, empowering patients to make confident and informed decisions on their health and social care.
Backed by transatlantic venture capital firm, Beringea, leading European investment funds Amadeus Capital Partners, Keen Ventures as well as investors such as Sir John Hegarty (founder of Saatchi & Saatchi), and Tom Teichmann (early investor in Lastminute.com, Notonthehighstreet.com, Made.com and Simba Sleep).
