Assistant Director of Activities & Experiences

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are to:

The Assistant Director of the Department will lead below responsibilities under Director of Activities & Experiences Leadership:

• Leading a team of leisure professionals to deliver high quality tourism activities to guests and visitors at Qasr Al Sarab Desert Resort & Spa by Anantara.
• Oversee the day-to-day operations of the Desert Experiences and Recreational Areas of the Property – maintaining excellence in the quality of the service and product delivered which defines the brand standards of the Company.
• Driving forward income generation and sales to achieve financial targets and expectations as directed by the Hotels General Manager and/or Resort Manager
• Liaising with all departments within the resorts and hotels, involved in the delivery of Activities and Recreational services.
• Collaborate with Governmental Authorities, Private Sector and Third parties to drive and develop Innovative Projects unique within Desert Properties Sector.
• Assist with the Financial Budget, P&L, Forecast Projections and monitor KPI’s goals for Activities and Recreation Department, to ensure the highest standards of performance are achieved in the areas of guest satisfaction, employee satisfaction, financial performance, health and safety, risk management and overall delivery of tourism activities and Recreational services.
• Ensuring all Activities staff are aware of and impart factual knowledge to guests regarding history, archeological heritage and future of the resorts managed, in particular their fauna, flora and their marine life.
• Ensuring all recreation staff are aware and qualified of first aid training and knowledge.
• Developing and implementing new tourism related activities as directed by the Hotels General Manager and/or Resort Manager.
• Developing, implementing and monitoring individual training and development plans for all Activities and recreation staff to ensure continual improvement and development.
• Assisting the Human Resources Department in relation to the recruitment of staff for the department.
• Developing and managing maintenance and inspection schedules to ensure that all tourism activities related equipment is maintained in a good, safe and serviceable condition.
• Ensuring that all staff is aware of all their health and safety responsibilities and act in a safe manner at all times.
• Developing, implementing, continually monitoring and improving standard operating procedures for all the activities and Recreational services offered and ensuring that they are implemented accordingly.
• Developing, implementing and managing systems for the safe use of all equipment, vehicles and consumables related to the delivery of tourism activities and Recreational services, and the maintenance of such equipment.
• Ensuring that visitors are safe, and that hazards or potential hazards are mitigated and reported to senior management.
• Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
• Maintaining a high level of physical fitness commensurate with the activities being delivered.
• Maintaining a level of customer service skills and behavior commensurate with a 5* resort.
• Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara.  In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
• Maintaining at all times the cultural sensitivity of various nationalities.
• Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to senior management in relation to guest requests and/or suggestions.
• Producing daily, weekly and monthly reports required by the Hotels General Manager and/or Resort Manager  to convey key information relating to Activities & Recreation in a timely and accurate manner.
• Activate Sustainable Programs in collaboration with other Departments for the wellbeing of the Environment, but also to maintain Team Members welfare and satisfaction.

Any other duties associated with the position in order to meet the needs of the business.

• A degree or diploma in Hotel Management or equivalent
• Luxury hospitality experience of 2-4 years in related field or Minimum of 2 years’ experience in the same role.
• An in-depth knowledge of the hotel, leisure, or service sector
• Excellent communication and leadership skills.
• Strong organizational and multitasking abilities.
• Have a genuine passion for people and the industry.

Relocate to remote area