The incumbent will be responsible for conducting an independent controls and risk based review of all customer fulfillment departments.
They will also independently conduct on the ground reviews to ensure that all agreed risk mitigants are being adhered to.
Key Responsibilities:
Undertake periodic review of operations units to identify key risk indicators (KRI) across products, policies and functions and to list out interim and final mitigants including automation opportunities.
Periodic follow up reviews to ensure risks highlighted earlier have been mitigated / eliminated and no new risks in the existing processes.
Validate existing processes to ensure there are adequate controls in processes by way of sample check of processed instructions to ensure adherence to OP, review of MIS extracted by the unit and review of exception reports and action taken.
Escalate to Senior Manager / Head if risks highlighted have not been mitigated by the unit as per the agreed dates.
Follow up on closure of audit ROFs and escalate non closures to Senior Manager / Head
Review process changes undertaken by operations unit to ensure KRIs is identified and that there are adequate controls in to-be processes.
Create mechanisms to track implementation of interim and final mitigants identified.
Ensure to list residual risks in each report and obtain sign off of Senior Manager and Head.
Ensure all residual risks with high impact are signed off or reported to the Operations Risk Management Committee (ORMC)
Report progress on implementation of action plans including update on automation opportunities and their current status.
