AVP- Customer Services

AVP- Customer Services

Full-time Sub Division: FAB Securities Division: Global Private Banking

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together

Job Description

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Support*the MO & CS team individually and collectively toward improved performance/quality.

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Identify and prioritize problems and solve them promptly and effectively.

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Regulate on all matters related to policy and procedures.

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supervisethe entire Middle Office & Client Services teams across in FABS Dubai Branch.

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Proactively suggest and carry out corrective measures where appropriate.

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Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required.

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Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed.

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Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS.

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Participate in the development of the FABS middle office and client services operations manual.

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Ensure that group policies are followed in the maintenance of all FABS trading account documents.

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Oversee the Online Trading system and communicate

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Oversee the customer complaints and make sure that prompt action is taken to appease customers.

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Prioritize effectively and execute tasks in a high-pressure environment and manage multiple and changing priorities simultaneously.

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Responsible to plan, execute, and finalize programs of projects according to strict deadlines.

• Liaise with FABS EXCO on implementing strategic objectives.
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Any other duties assigned by FABS Head of Middle Office and Client Services.

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Generating the Dubai Branch MIS for Management.

• Leading and mentorship of the Dubai FABS customer service team.
• Ensuring the service standards are in the first quartile
AVP- Customer Services
Dubai, United Arab Emirates * Full-time