Call Center Supervisor

You will be the first point of contact for our patients, providing them with exceptional customer service and support.  Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.

Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.

• Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls

  
  

• Maintaining the departmental KPI’s.

  
  

• Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.

  
  

• Responsible for attending to all the incoming patient calls promptly, without delay.

  
  

• Ensures call backs are completed in a timely manner.