Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Concierge Supervisor and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.
- Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities.
- Ensuring that all guest inquiries and requests are handled promptly and professionally, exceeding guest expectations.
- Training, coaching, and mentoring concierge team members to deliver exceptional service and maintain a positive attitude.
- Monitoring the performance of concierge staff, providing feedback, and addressing any performance issues or training needs.
- Coordinating with other hotel departments, such as front desk, housekeeping, and valet, to ensure seamless guest experiences.
- Handling guest complaints or concerns effectively, resolving issues in a timely and satisfactory manner.
- Maintaining an up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively.
- Implementing and enforcing hotel policies and procedures related to concierge services and guest interactions.
- Collaborating with the hotel management team to develop strategies for improving guest satisfaction and loyalty.
Ideally, you should possess some or all the following qualifications and experience:
- Bachelor's degree in hospitality management, tourism, or a related field preferred.
- Previous experience in a supervisory role in a luxury hotel or hospitality setting, with a strong background in concierge services.
- Excellent communication and interpersonal skills, with the ability to interact confidently and professionally with guests and colleagues.
- Strong leadership and management abilities, with experience in training, coaching, and motivating team members.
- Exceptional customer service skills, with a genuine passion for providing memorable experiences to guests.
- Knowledge of local attractions, restaurants, and transportation options, with the ability to make personalized recommendations to guests.
- Proficiency in using hotel management software and reservation systems, with the ability to learn new technology quickly.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required by the hotel's operation.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities effectively.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
