Dispatcher
Date: 3 May 2024 City: Sharjah
Area of Responsibility
• Aircraft and Ramp activities related to aircraft handling
• Documentation
• Load control and planning
Purpose of the Job
The purpose of this role is to plan, monitor and expedite all facets of Aircraft turnaround, ensuring the highest performance standards and safe work environment are met and in line with the Policies and Procedures of Sharjah Aviation Services and the airlines. Proactively motivate and supervise the complete turnaround, seeking out potential problems prior to any impact or disruption. To ensure that all movements are met and dealt with professionally for and on behalf of Sharjah Aviation Services.
Key Responsibilities
• Planning and organizing day to day activities.
• To ensure all activities are in compliance with Sharjah Aviation Services, customer airlines and the regulators procedures
• To ensure that all Sharjah Aviation Services and Airport Authority Emergency Orders are adhered to, as required
• To ensure that the relevant, Health & Safety and company policy requirements are fully complied with
• To plan, monitor, control and complete aircraft documentation for our airline customers for and on behalf of Sharjah Aviation Services.
• To plan, coordinate and produce all loading, weight and balance documentation in accordance with airline specifications, with or without the use of the Departure Control System;
• To ensure that all Flight messages LDM/CPM and UCM messages are sent in compliance with procedures and resolve any possible communication issues, requiring non standard communication methods.
• To action any advisory messages regarding Aircraft Allocations, Aircraft Changes and any special requirements without delay.
• To take part in and successfully complete all courses that are required for performing the function of Aircraft Dispatcher
• Ensure that a comprehensive set of in-flight documentation is correctly completed and ready for collection, in line with customer airlines standard operating procedures and are collated in the correct format
• To provide the necessary legal paperwork for all aircraft dispatch functions, ensuring that these are prepared in advance.
• To continually monitor check-in for any variances to the anticipated load and to provide details to the Flight Decks/Aircraft Dispatchers of the EZFW and AZFW in compliance with the customer airlines procedures.
• To carry out other duties as appropriate in support of the business activities of Sharjah Aviation Services.
• To ensure all activities are in compliance with Sharjah Aviation Services, customer airlines and the regulators procedures.
• To be the Senior Member of staff at an aircraft arrival or departure, ensuring that the turnaround information flow is correct.
• To perform Load Control and Dispatch job function for specialised products.
• To perform the ‘6 point check’ on every Loadsheet, every time.
• To sign off the legal documentation required for any flight.
• To ensure stands are clean and free from Foreign Object Debris (FOD) and to dispose of any FOD found accordingly.
• To ensure all relevant staff and GSE are in attendance for aircraft arrivals at -10 minutes to ETA.
• To ensure that ramp staff provide a swift service related to passenger/baggage/cargo handling
• To ensure all relevant staff and GSE are in attendance for aircraft turnarounds and departures, as required so as to achieve on time departure
• To ensure that the airlines carry maximum payload, and to pro-actively manage the offload procedure of customer airlines, liaising with all SAS departments and external agencies or airlines, as required.
• To prepare and issue loading instructions as per the company policy and procedure;
• To ensure the safe distribution of load within prescribed aircraft limitations and Company Operating Procedures;
Key Responsibilities Continued
• To deliver excellent information distribution to all customers, both internal and external using the communication channels available, ensuring a professional and efficient service delivery at all times
• To effectively communicate with crew, traffic, ramp team and various departments (ops control/freight/ engineering / airports)in order to achieve on time departure as per airline standards
• Ensure the accuracy of final passenger figures, baggage / cargo weights, fuel figures, by verification, and confirm that dead load distribution matches on the loading report against the actual aircraft loading, ensure aircraft weight & balance conditions are within the approved safety limits.
• Carry out all pre-flight / post flight activities in accordance with standard procedures, ensuring the effective co-ordination and communication of information to/from key stake holders including Crew, Online stations, Airline representatives and other departments.
• In the event of a system failure prepares manual weight & balance documentation to ensure uninterrupted work flow.
• To make LMC Changes on load sheets, in compliance with customer airlines procedures, ensuring the legal and safety implications are observed and adhered to at all times
• To ensure that all Trip Files are properly and accurately completed and taken back to OCC for further processing and auditing.
• To ensure company’s uniform and grooming standards are being adhered to at all times.
• To assess the procedures of Sharjah Aviation Services continually for possible improvement.
• To ensure that load control competency certificate and any other training records are current as per the airline/ airport procedure.
• Adhere to the company Safety Compliance Policy, Security Policy and Health & Safety Policy.
Note – The role defined here is not exhaustive, and duties and responsibilities in line with the job function may be added from time to time.
Key Responsibilities Continued
Key Responsibilities Continued
Qualifications
• High Secondary, Diploma or equivalent
• Current Load Control (W&B) license is an advantage
• Excellent knowledge of principles and practices governing the operation of airports
• Excellent command of the English Language
• Driving license
Experience
• At least 2 year experience in operational activities within Aviation Industry
• Previous experience and/or understanding of the ramp operation
• Ability to work under pressure and to very tight deadlines
Experience Continued
Skills
Communications Skills (listening, verbal, written) Knowledge Critical Thinking Systems Evaluation Problem-Solving/Reasoning/Creativity Computer/Technical Literacy Judgment and Decision Making Planning/Organizing Teamwork
Competencies
Analytical Thinking Customer Orientation Proactive Accountability TeamWork Effective Communication Consistency
About Sharjah Aviation Services