Key Responsibilities:

Production Support & Incident Management:

• Serve as the primary escalation point for all IBM webMethods production incidents, ensuring timely triage, root cause analysis, and resolution.
• Monitor integration flows, services, and messaging channels across IS, API Gateway, and UM environments for faults, failures, and performance degradation.
• Manage and resolve P1/P2 critical incidents within defined SLAs, coordinating with internal teams and vendors as required.
• Perform log analysis, thread dump analysis, and diagnostic investigations to identify and remediate integration failures.
• Maintain incident, problem, and change records in ITSM tools (e.g., ServiceNow, Jira) with thorough documentation and closure reports.
• Conduct post-incident reviews and implement preventive measures to reduce recurrence.

Platform Administration:

• Administer and maintain IBM webMethods Integration Server (IS), API Gateway, Universal Messaging (UM), and related platform components across all environments (Dev, QA, UAT, Production).
• Manage server configurations, package deployments, user access controls, security policies, and SSL/TLS certificates.
• Perform capacity planning, performance tuning, and resource optimisation across the webMethods platform.
• Coordinate and execute platform upgrades, patch applications, and hotfix deployments with minimal service disruption.
• Manage API Gateway configurations including policy enforcement, rate limiting, OAuth2/JWT setup, and developer portal administration.
• Configure and maintain Universal Messaging channels, queues, topics, durable subscriptions, and cluster settings.
• Ensure platform high availability through clustering, failover configuration, and disaster recovery planning and testing.

Monitoring & Observability:

• Design and maintain end-to-end monitoring dashboards and alerting frameworks for integration services, APIs, and messaging infrastructure.
• Utilise monitoring tools such as webMethods Optimize, ELK Stack, Splunk, or equivalent to track service health, throughput, latency, and error rates.
• Define and manage key operational metrics, SLA thresholds, and automated alerting rules.
• Conduct proactive health checks and scheduled reviews of platform components to identify potential issues before they impact production.
• Analyse trends in platform performance data and provide recommendations for optimisation and capacity planning.

Documentation & Knowledge Management:

• Develop and maintain comprehensive technical documentation including runbooks, standard operating procedures (SOPs), architecture diagrams, and integration design documents.
• Document incident resolutions, known errors, and workarounds in a centralised knowledge base to enable faster future resolution.
• Maintain up-to-date API catalogues, data flow diagrams, and interface inventories for all active integrations.
• Produce regular operational reports covering platform health, incident trends, SLA adherence, and change activity for stakeholders and management.
• Ensure all change records, deployment guides, and rollback procedures are documented and reviewed prior to implementation.

Integration Development & Enhancement:

• Design and develop integration flows, services, and adapters on IBM webMethods IS to support new business requirements and enhancements.
• Build and expose REST, SOAP, and GraphQL web services, ensuring adherence to enterprise API standards and security policies.
• Review and guide the development work of junior and mid-level integration developers, providing technical mentorship and code review.
• Support CI/CD pipeline integration for automated testing, packaging, and deployment of webMethods services across environments.
• Contribute to continuous improvement of integration frameworks, reusable components, and delivery standards.

Required Skills & Qualifications:

• 10–12 years of hands-on experience with the IBM webMethods platform, spanning development, support, and administration.
• Deep expertise in IBM webMethods Integration Server (IS), API Gateway, and Universal Messaging (UM) across multi-environment enterprise setups.
• Proven experience in production support, incident management, and SLA-driven operations for integration platforms.
• Strong understanding of REST, SOAP, and GraphQL web services, and experience troubleshooting service failures across protocols.
• Expertise in platform administration tasks including server configuration, package management, user access, clustering, and disaster recovery.
• Experience with ITSM tools (ServiceNow, Jira, or equivalent) for incident, problem, and change management.
• Proficiency in log analysis, diagnostic tooling, and performance investigation techniques for webMethods environments.
• Experience designing and maintaining monitoring dashboards and alerting frameworks using tools such as Splunk, ELK, or webMethods Optimize.
• Strong technical documentation skills — capable of producing runbooks, SOPs, architecture documents, and operational reports.
• Experience working in agile or hybrid delivery environments, collaborating with cross-functional and cross-organisational teams.
• Ability to manage multiple priorities, incidents, and stakeholder communications simultaneously and under pressure.