An employee of the American Hospital Dubai is expected to promote the mission and philosophy of the hospital by acting in a caring, courteous and confidential manner towards patients, visitors, colleagues and staff by performing their duties and responsibilities according to the expected standards in order to fully meet patient care needs.
Responsibilities:
Imaging Systems Leadership and Governance
- Leads the technical administration, configuration, integration, maintenance, and optimization of PACS, RIS, VNA, enterprise viewers, image exchange platforms, voice recognition solutions, advanced visualization tools, and other clinical imaging applications.
- Establishes imaging system standards, operating procedures, governance controls, service expectations, and technology roadmaps in alignment with clinical priorities, enterprise architecture, and organizational strategy.
- Serves as the senior technical and functional subject matter expert for clinical imaging systems, advising IT leadership and clinical stakeholders on platform capability, system design, integration, optimization, and technology investment.
- Coordinates the imaging applications support function, provide technical direction to analysts and vendors, and ensure issues are appropriately prioritized, investigated, escalated, and resolved.
Clinical Workflow and Systems Optimization
- Analyzes end-to-end imaging workflows from order entry and patient scheduling through modality acquisition, image interpretation, reporting, distribution, archiving, and clinical review.
- Collaborates with radiologists, cardiologists, technologists, nurses, physicians, and operational leaders to translate clinical requirements into safe, standardized, and efficient system workflows.
- Leads optimization initiatives addressing modality worklists, patient and study reconciliation, hanging protocols, report distribution, critical-results communication, image availability, turnaround time, and diagnostic user experience.
- Evaluates system enhancement requests, identify workflow risks and dependencies, and recommend solutions that improve patient safety, clinical productivity, service quality, and operational performance.
Integration and Interoperability
- Oversees DICOM, HL7, FHIR, IHE, and API-based integration between imaging platforms, modalities, the Electronic Medical Record (EMR), clinical systems, reporting solutions, patient portals, and external health information exchanges.
- Coordinates onboarding, testing, validation, and production deployment of imaging modalities and systems, ensuring correct patient identification, order matching, data exchange, image routing, and clinical availability.
- Manage imaging data migration, consolidation, lifecycle management, and archive strategies while ensuring data integrity, accessibility, retention, and continuity of historical patient information.
- Support secure exchange of imaging records with external providers and regulatory platforms, including applicable NABIDH integration and organizational interoperability requirements.
- Ensures all clinical systems training aligns with JCI standards, International Patient Safety Goals (IPSG), DHA regulations, and hospital policies.
Implementation, Testing and Change Management
- Leads imaging technology projects including new implementations, upgrades, migrations, integrations, replacements, expansions, and activation of new clinical locations or imaging services.
- Develops functional and technical requirements, implementation plans, risk assessments, test scripts, validation criteria, cutover plans, downtime procedures, and post-go-live support arrangements.
- Coordinates unit, integration, regression, performance, and user acceptance testing, ensuring clinical workflows and patient safety requirements are validated before production deployment.
- Maintains controlled change-management processes and ensure all configuration changes, releases, interfaces, and system enhancements are appropriately reviewed, approved, documented, tested, and communicated.
Service Reliability and Technical Support
- Monitors system availability, interface performance, storage capacity, image-routing queues, application performance, database health, and service trends to maintain reliable 24/7 imaging operations.
- Leads investigation and resolution of complex incidents involving missing images, mismatched studies, patient identity errors, failed interfaces, modality connectivity, reporting interruptions, archive retrieval, and application performance.
- Coordinates with infrastructure, database, networking, cybersecurity, Biomedical Engineering, vendors, and clinical teams during critical incidents, planned maintenance, downtime, and system recovery.
- Maintains support escalation procedures, knowledge resources, service documentation, and on-call readiness to minimize disruption to diagnostic and clinical services.
Data Security, Compliance and Business Continuity
- Collaborates with Information Security to manage access controls, privileged accounts, audit logs, vulnerability remediation, secure image exchange, encryption, third-party access, and cybersecurity risks affecting connected imaging systems and modalities.
- Develops, tests, and maintains imaging-system business continuity, disaster recovery, downtime, backup, restoration, and high-availability procedures in coordination with infrastructure and clinical stakeholders.
- Supports accreditation surveys, regulatory inspections, internal audits, risk assessments, and corrective action plans related to clinical imaging technology, information management, and patient safety.
Vendor, Asset and Financial Coordination
- Manages technical relationships with imaging-system vendors, service providers, modality suppliers, and implementation partners, ensuring contractual obligations, support services, response times, and deliverables are achieved.
- Contributes to business cases, technical evaluations, requests for proposal, vendor selection, contract reviews, capital expenditure planning, licensing forecasts, storage projections, and total-cost-of-ownership assessments.
- Maintains an accurate inventory of imaging applications, interfaces, licenses, devices, software versions, dependencies, support agreements, certificates, and planned lifecycle replacements.
- Reviews vendor performance, recurring incidents, system utilization, licensing, maintenance costs, and improvement opportunities to support responsible technology investment.
Performance Monitoring and Continuous Improvement
- Establishes and monitors imaging technology performance indicators covering availability, incident response, interface reliability, image accessibility, report turnaround support, storage utilization, user satisfaction, project delivery, and system optimization.
- Analyzes service data, user feedback, recurring incidents, workflow delays, capacity trends, and audit findings to identify and implement sustainable improvements.
- Prepares operational reports, project updates, risk summaries, technology recommendations, and performance dashboards for IT and clinical leadership.
- Participates in clinical informatics governance, imaging committees, digital transformation initiatives, quality improvement programs, and other organizational projects as assigned.
Qualifications:
QUALIFICATIONS & SKILLS:
- Bachelor’s Degree in Health Informatics, Medical Imaging, Radiologic Technology, Computer Science, Information Technology, Biomedical Engineering, or a related discipline.
- Master’s Degree in Health Informatics, Information Systems, Healthcare Administration, Digital Health, or a related field preferred.
- Professional certification or formal training in PACS administration, imaging informatics, DICOM, HL7, healthcare integration, project management, cybersecurity, or relevant vendor technologies is preferred.
- Current or previous professional registration in Radiologic Technology or another clinical imaging discipline is advantageous.
- Advanced knowledge of PACS, RIS, VNA, enterprise viewers, modality worklists, voice recognition, image exchange, advanced visualization, and imaging workflow.
- Strong knowledge of DICOM, HL7, FHIR, IHE Radiology integration profiles, healthcare interfaces, image lifecycle management, and clinical-system interoperability.
- Knowledge of imaging infrastructure, storage, virtualization, cloud architecture, networking, cybersecurity, disaster recovery, database concepts, and system monitoring.
- Strong understanding of radiology and other clinical imaging workflows, patient identity management, clinical documentation, privacy, patient safety, and regulatory requirements.
- Excellent leadership, consultation, analytical, troubleshooting, documentation, project management, and stakeholder communication skills.
- Ability to lead complex technical initiatives, manage competing priorities, and provide support in a high-availability healthcare environment.
PROFESSIONAL EXPERIENCE:
- Minimum of five (5) years of progressive experience in imaging informatics, PACS/RIS administration, clinical systems, healthcare information technology, or a related field.
- Minimum of two (2) years in a senior imaging systems, lead consultant, solution architect, PACS administrator, or equivalent role within a complex healthcare environment.
- Demonstrated experience implementing, integrating, upgrading, migrating, and supporting enterprise PACS, RIS, VNA, diagnostic viewing, and imaging workflow solutions.
- Experience supporting radiology and at least one additional imaging specialty such as cardiology, breast imaging, nuclear medicine, oncology, dental imaging, endoscopy, or digital pathology is preferred.
- Demonstrated experience with DICOM and HL7 integration, modality onboarding, image migration, workflow optimization, incident resolution, vendor management, and business continuity planning.
- Experience integrating imaging artificial intelligence or advanced clinical decision-support solutions is highly desirable.
- Experience within a tertiary, multi-site, or JCI-accredited hospital and familiarity with DHA and NABIDH requirements are preferred.
- Experience leading multidisciplinary projects and working directly with physicians, radiologists, technologists, executives, technical teams, and external vendors is required.
