Operational Responsibilitiesالمهام التشغيلية
1.Organize and develop special programs related to quality control and manage Customs’ ISO9001:2000, ISO 10002 and SA 8000, maintenance and recertification activities, to ensure the overall effectiveness and efficiency of the systems
2.Schedule, deploy and report Quality, Complaints Handling and Social Accountability Management Systems’ Internal Audits, to monitor the system’s functions
3.Follow up, the initiation of corrective and preventive actions, to resolve non-conformities, found during internal audits
4.Develop and maintain Quality Standards Manual, for easy reference to the standards for ensuring high quality services
5.Review new processes in Dubai Customs, in coordination with the Business Process Department, to ensure compliance to adopted Standards
6.Introduce and Implement new ISO Standards as and when required to ensure continuous improvement.
7.Implement awareness training sessions in the fields of quality, social accountability and complaints handling requirements, so that all employees are updated with current standards and procedures
8.Establish and implement an action plan, for closing all external audit findings and its corrective action requirements with clear responsibilities assigned, to ensure maintaining certification
9.Conduct follow up audits, to make necessary changes for betterment of Dubai Customs’ operations
10.Report on activities related to quality system, to direct supervisor and the people who require it, to keep employees informed about the quality of work that is been rendered and changes to be made if required
11.Plan and prepare for the Management Review Meeting regarding quality, complaints handling and social accountability, in order make the meeting productive
12.Coordinate Quality Assurance programs with various departments of Dubai Customs and federal agencies, and establish good working relationships, to maintain continued accreditation
13.Research best practices to evaluate Quality standards, in the operations of Dubai Custom Departments and perform duties, in accordance with organization policies and procedures
14.Contribute quality assurance related information for making annual strategic and operational plan for Strategic and Excellence department and for other departments in Dubai Customs and implement the plans made
15.Performa all the assigned tasks from the line manager with reliability, honesty, and discretion
السرية:
الحفاظ على سرية المعلومات تماشياً مع السياسات والإجراءاتذات العلاقة بأمن المعلومات المعمول بها في دائرة جمارك دبي من أي إفصاح أو سوء استغلال.
Confidentiality:
Maintaining the confidentiality of information in line with policies and procedures of information security in Dubai Customs from any disclosure or misuse of information.
Minimum Qualification
Bachelor Degree in quality, Excellence, Business Administration or related field
Experience
0 – 3 years of experience in related field
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.