In a nutshell
Our team is the most important part of our business and we’re looking for a talented Senior Account Manager to join and lead our PR team to be brilliant at what they do for their clients.
Who we are
With offices in Abu Dhabi, Dubai and Manchester, Q Communications has a reputation for big ideas, new insights, relentless tenacity and achieving exceptional results for our clients – across the UAE, Middle East, United Kingdom, Europe and USA.
Our vision
We aspire to be the world’s most sought after communications agency, inspiring moments of brilliance and happiness through our exceptional services and actions; a collective of creatives and communicators who we encourage and nurture in both mind and body; adding unparalleled value to our clients and making a real difference in the world.
Q is a special place to work, made up of a passionate team who deliver brilliance and exceptional service to our clients. Our people are very important to us and we like to look after them by providing a range of opportunities and benefits, including:
Be better at what you do:
- Qcademy offers you the opportunity to learn and grow with us. We pride ourselves on our teams’ personal and professional development.
- We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.
You are our story:
- We believe that our people are our greatest achievement and know our team is our greatest asset.
- We regularly show our appreciation to our people and celebrate their achievements.
Flexible Fun Work Space:
- Our people enjoy coming into work and spending time with each other.
- We offer flexibility to help our people get the balance right between life in and outside of work.
- We are a team of professionals who know what it takes to get the job done.
- But we also know how and when to have fun.
Be part of something bigger:
- We embrace diversity and inclusion. Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths.
- With international offices and a global client portfolio Q Communications continues to grow and you can be part of the journey.
Create Impact:
- We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler.
- We care about the community we live in and are passionate about giving back. Through our Q Cares program we show our support for causes that we’re passionate about.
We live and breathe our values:
Transparency | Creativity | Respect | Communication | Passion
What the role entails
The Senior Account Manager - Public Relations manages a large, complex and varied portfolio of client accounts and oversees the delivery of PR services in support of their brands. Responsibilities include but are not limited to:
- Manage several large, key client accounts to meet their PR needs in line with agreed project plan and targets.
- Be the main point of contact for strategic PR advice, guidance, and issue resolution for designated clients, providing excellent client service.
- Develop creative, innovative, on-point PR plans and campaigns for designated clients based on extensive industry knowledge and deep PR insights.
- Set project plans, delegate tasks to junior team members and oversee delivery according to project timeframes and standards.
- Create, review, and edit press releases, pitch emails, interview briefings, social media content and other campaign materials prepared by self or junior team members, adapting style and tone according to target audience and media platform.
- Maintain and manage relationships with an extensive and varied range of journalists, influencers, and other key industry contacts, including hosting media entertainment.
- Oversee and participate in pitches by team members of press releases and feature ideas to journalists and influencers, across print, broadcast and online to interest them in covering clients’ stories.
- Respond to journalist queries.
- Oversee and arrange for interviews and editorial meetings with key journalists for clients’ spokespeople and facilitate these meetings where appropriate.
- Oversee and arrange press launches and client events and provide direction to ensure smooth execution of events.
- Provide leadership, coaching, guidance, and feedback to junior team members working on client accounts.
- Oversee reporting of key metrics for accounts and evaluate campaign results for clients. Monitor progress and recommended campaign modifications where appropriate.
- Contribute data for project budgets and manage projects within assigned budgets.
- Play a key role in business development by generating further business from existing clients and/or securing new accounts via networking and leading pitches and proposals.
- Ensure administration is managed for all client accounts including contracts, invoicing and reporting. Recommend process improvements where appropriate.
- Lead and foster collaboration within and across teams, to help ensure smooth project delivery across teams. Identify issues and take steps to address where appropriate.
- Engage in Qcademy and other learning & development opportunities, to enhance skills.
- Conduct on the job training for team members and assist with learning and development programs for the team.
- Assist the Head of Department with assigned activities as needed.
- Stay across market trends and developments to help Q and our clients stay at the forefront of our industry in the region.
- Attending and contributing in Senior Management meetings or any such internal/ external meetings as indicated by the HOD or Management.
Who you are
Ideally you will have:
- A recognised tertiary qualification in Communications, Public Relations, Journalism or Digital Marketing.
- At least 5 years of relevant experience.
- Extensive knowledge and experience in the local media landscape.
- Experience in leading a team to deliver customer service excellence.
- A robust local network of media, journalists, influencers, and other relevant contacts.
- Outstanding written and verbal communication skills, as well as excellent presentation skills.
- Extensive knowledge of various social media platforms.
- Ability to build strong, lasting relationships, trust and credibility with an extensive network of clients, colleagues, journalists and other stakeholders and use these in support of clients and the business.
- Excellent client service skills, with ability to lead project teams to deliver client service excellence.
- Project management experience with a consistent record of delivering projects to meet timeframes, budgets and targets.
- Capacity to work independently.
- A good balance of creative flair and strong business acumen.
- Excellent organisational skills with the ability to lead various project teams to deliver services amidst competing priorities without compromising on quality, deadlines or accuracy.
- High levels of resilience and an ability to role model this to junior team members.
- Demonstrated professionalism including being punctual, well presented, responsive and reliable.
- A strong desire to learn and develop professionally and to help junior team members to grow in their careers.
- A commitment to stay across industry development/trends and share industry knowledge with colleagues through mentoring, peer learning etc.
