Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer-centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.
What can we promise you:
You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience.
We want you to help us become better. You will be empowered to drive change and innovate.
That we will invest in you. We will give you the opportunity to master your domain and drive excellence.
As Avertra Corp’s Product Manager, you’ll be a key player in our MiCustomer Product & Delivery department. You will play a crucial role in overseeing the successful delivery of our projects, ensuring they meet client expectations and align with Avertra's commitment to excellence.
Main Job Responsibilities:
Project Management:
Oversee and manage the end-to-end delivery of software projects, ensuring they are completed on time, within scope, and within budget.
Develop project plans, set milestones, and allocate resources appropriately.
Client Communication:
Act as a primary point of contact between Avertra and clients, maintaining clear and open lines of communication.
Provide regular project updates, address client concerns, and ensure client satisfaction.
Team Leadership:
Lead and motivate cross-functional project teams, including developers, analysts, and quality assurance professionals.
Foster a collaborative and high-performance team culture.
Resource Allocation:
Allocate resources effectively to meet project requirements and deadlines.
Ensure that team members have the necessary tools, training, and support to carry out their responsibilities.
Risk Management:
Identify and assess project risks and develop mitigation strategies.
Proactively address challenges to prevent project delays or issues.
Quality Assurance:
Oversee the implementation of quality assurance processes to ensure the delivery of high-quality software solutions.
Conduct thorough testing and validation procedures.
Stakeholder Management:
Manage relationships with various stakeholders, including clients, internal teams, and third-party vendors.
Collaborate with stakeholders to gather requirements and align project objectives.
Budget Oversight:
Monitor project budgets and expenses to ensure financial targets are met.
Provide regular financial updates to stakeholders.
Continuous Improvement:
Identify opportunities for process improvement and optimization.
Implement best practices and lessons learned from previous projects.
Documentation:
Maintain comprehensive project documentation, including project plans, status reports, and other relevant records.
Ensure compliance with Avertra's MiFlow documentation standards.
Customer Satisfaction:
Monitor and measure customer satisfaction throughout the project lifecycle.
Implement strategies to enhance customer experience and loyalty.
Escalation Management:
Address and resolve project-related issues promptly.
Escalate issues to appropriate levels of management when necessary.
Reporting:
Generate and present regular reports on project progress, key performance indicators, and other relevant metrics.
Provide insights into project status during team and stakeholder meetings.
Adherence to Standards:
Ensure that all projects adhere to Avertra's MiFlow methodology standards.
RequirementsNeeded Competencies:
Project Definition & Design:
Participate in exploratory discussions regarding desired business operations performance improvements.
Review and analyze current IT systems, documentation, and work process requirements to identify system capability gaps.
Document current – and future – business/system/data flows.
Development & Testing:
Work with the development team in an advisory capacity to produce new systems.
Work with the testing team to develop relevant test scenarios and testing plans.
Implementation, Maintenance & Monitoring:
Facilitate implementation or roll-out of new functionality (e.g.assist with the design, development, and sometimes delivery of training for end users).
Plan and develop strategies to convert data from the current system to the new structure, if required.
Process Review & Enhancement:
Perform continuous reviews of a process or system to align processes with changing business conditions and new products and service offerings.
Knowledge, Skills and Abilities:
Familiarity with the software industry, especially in areas relevant to Avertra Corp's focus (e.g., SaaS, digital transformation, utility solutions) is valuable.
Understanding of industry trends, technologies, and best practices.
Proven leadership experience, including managing cross-functional teams and leading projects from initiation to completion.
Strong interpersonal and motivational skills to inspire and guide team members.
Excellent communication skills, both written and verbal, are crucial. Delivery Leads need to communicate effectively with clients, team members, and other stakeholders.
Strong problem-solving and critical-thinking skills to address challenges and make informed decisions in a dynamic project environment.
Ability to analyze project requirements, risks, and performance metrics to inform decision-making and continuous improvement.
The ability to adapt to changing project requirements, technologies, and client expectations.
A results-oriented mindset with a focus on delivering projects on time, within scope, and budget.
A collaborative and team-oriented approach, fostering a positive and productive work environment.
Preferences:
PMP Certificate
Master’s Degree
Education:
A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Management, or a related discipline is often required.
