Our client, a multinational commercial vehicle company is looking for a Product Manager and Resident Engineer to be based in Dubai.

• • Monitor and report on recurring defects from the Service Desk system.
  • Communicate regularly with Regional Technical Support Engineers / Area Service Managers (Middle East), to resolve technical issues.
  • Assist where required in providing technical information and advice to both importers and fleet operators.
  • Resolve customer complaints to the satisfaction of the customer and the Company within the given KPI’s.
  • Produce reports and case histories in respect of product failures in accordance with given guidelines.
  • Produce the “Top 10” Middle East defect report monthly for Truck and Bus.
  • Produce statistical analysis of failure rates from GA systems for all Middle East importers.
  • Represent the centre in meetings within the company and with Private Capital Importers.
  • Be an integral part of the Product Management Team and liaison between product and after sales portfolios.
  • Actively participate in Product Request process for preventative product engineering.
  • In collaboration with Area Service Managers (Middle East) create and distribute local information bulletins when required.

• • Degree in engineering or equivalent.
  • At least 5 years relevant working experience.
  • A range of demonstrated technical training courses that support the years of experience.
  • Tertiary training in business management (preferred).
  • MENA experience advantageous.
  • Capacity and flexibility / stamina and energy.
  • Complete understanding of vehicle components and service technical knowledge.
  • Good command of computer systems and data processing applications.
  • Driving licence for light vehicles preferably also for trucks and buses.
  • English skills mandatory.