Location Dubai, United Arab Emirates
Receptionist and Parent Liaison Officer - Sunmarke School
• Dubai, United Arab Emirates Posted: May 20, 2024 Share: Location Dubai, United Arab Emirates Job Position Receptionist Tenure Permanent Starting Date June 2024 Job Type Full Time Closing Jun 14, 2024
Job Description
Main Accountabilities:
Answer, screen and forward any incoming phone calls while providing basic information when needed
Provide office support services in order to ensure efficiency and effectiveness within the School
Liaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.
Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
Coordinate parent/community events in order to engage parents in school activities and celebrations.
Assisting in the Induction process via introduction by welcome packs and regular touch base calls
Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
Being versed in rules and regulations of the Ministry of Education and KHDA
Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions
Monitor/screen/escalate all complaints –
Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM
Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.
Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.
Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.
Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process
Coordinating Existing Student Transitions with relevant Phase
Supporting GLO on new student KHDA Student Registration & procuring required documentation
Assisting the Admissions Team on their R&Rs including:
Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form) etc
Record Keeping & Compliance – using & updating registers for:
Student Attendance
Evacuation
Student Absences & approval via the VLE
Student Lateness
Student Early pick-up
Call & Email & Survey Campaigns with existing families – 1 x Term
Undertake regular surveys of new parent views on enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle
Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions
Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study
Conduct Family Exit Interview by conducting initial meeting/phone call with parent
Receive and sort daily mail/deliveries/couriers
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Update appointment calendars and schedule meetings/appointments
Requirements
Job specification:
· Bachelor's degree in any discipline.
· Good written & oral communication skills.
· Bi-lingual candidates with the ability to speak Russian language will be an added advantage.
· The candidate must have excellent customer service, negotiation skills & a flair for numbers.
· Functional computer skills are required.
The selected candidate will be provided with a company visa, medical insurance, and flight allowance. There will be no housing benefit provided.
How to Apply
http://forteseducation.com/Careers/Current-Openings
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