Research Ops Specialist
at Careem Dubai, United Arab Emirates Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
Our global UX Research team is a central team supporting the Superapp, Rides, Food, Groceries, Pay, Loyalty and multiple other verticals within Careem. Our mission is to empower Careem Customers and Captains through technology, and we're committed to creating a user-centred ‘everyday’ app that enhances their everyday life.
As we continue to grow, we're seeking a talented UX Research Operations Specialist to join our dynamic team and help us streamline our research processes and optimise our user experience initiatives. We are located in the Middle East region and cater to a huge diversity of people from across the globe, it gives us an opportunity to understand the rich cultures, habits and attitudes of a variety of users.
What you'll do
We are looking for a detail-oriented and proactive UX Research Operations Specialist to support our UX research team in conducting high-quality research efficiently. The ideal candidate will have a passion for user experience, strong organisational skills, and experience in research operations or project management within a tech or design environment. In this role, you will be responsible for managing research operations, optimising research workflows, and ensuring the smooth execution of research projects. You will collaborate closely with researchers, designers, product managers, and other cross-functional teams to drive impactful insights that inform product decisions and drive innovation.
Develop and implement efficient processes and workflows to support the end-to-end research lifecycle, from project initiation to reporting and dissemination of findings Coordinate research activities, including participant recruitment, scheduling, and logistics, to ensure timely and successful execution of research projects Manage research tools and platforms, including participant recruiting tools, survey platforms, and data analysis tools, to support the needs of the UX Research team Maintain research documentation and repositories, including research plans, protocols, findings, and insights, to enable easy access and knowledge sharing across the organisation Collaborate with cross-functional teams to understand research needs and priorities and provide support and guidance on research operations best practices Conduct regular audits and assessments of research processes and tools to identify areas for improvement and implement solutions to optimise efficiency and quality Stay informed about industry trends and best practices in research operations and contribute to the continuous improvement of research methodologies and practices within the organisation
What you'll need
Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Sociology, or a related field 2+ years of experience in research operations, project management, or a related role, preferably in a technology or design-driven organisation Strong organisational and time management skills with the ability to manage multiple projects simultaneously and meet tight deadlines Proficiency in research tools and platforms, such as participant recruiting tools (e.g., User Interviews, ), survey platforms (e.g., Qualtrics) and data analysis tools (e.g., SPSS, R, Python) Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams and stakeholders A proactive and solution-oriented mindset with a strong attention to detail and a passion for delivering high-quality user experiences Familiarity with UX research methodologies and principles is a plus
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues. Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
(If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)*
* Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
