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Retail Academy Trainer
locationsDubai, ARE time typeFull time posted onPosted Yesterday job requisition idR-89605 At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Retail Academy Trainer you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Responsible for supporting the Retail Academy Manager in delivering training initiatives and implementing training sessions across all channels, in order to increase sales and support the improvement of retail staff KPIs.
Your responsibilities include, but are not limited to:
Support the Retail Academy Manager in the implementation of Global/Market specific training initiatives such as:
Global/Market training programs and materials within the assigned area, across all channels Retrieving feedback on local training/development needs and issues as well as filling in monthly reports highlighting success and challenges within the area assigned Utilizing performance and KPI’s trend of the Retail Staff within the assigned area to tailor and build specific action plans to develop the personal along these topics
Deliver and manage Training programs:+ Organize and conduct individual and group trainings within the learning journey as defined in the frame of the RA as well as arranging and delivering new product training before new collection launches across all channels
+ Set up on the job training within the assigned area, to follow up on trainings delivered
+ Monitor, measure and report on all training activities and achievements with agreed formats and time frames as well as secure a proper follow-up on trainings by analyzing effectiveness of training initiatives/programs, regularly reviewing return of training programs as well as retrieving feedback from all retail sales staff to increase training quality
Work cross-functionally for an effective implementation:+ Partner with Area/District Managers and Store Managers to organize and deliver in store training activities in the most effective manner across all channels
+ Provide timely feedback during and after interventions to Head of Retail Academy/Retail Academy Manager and secure proper hand- over of the action plan follow-up
+ Participate and support Head of Retail Academy on Global projects when requested
+ As the local expert in Retail Academy and Swarovski products, secure a proper information flow with local stakeholders helping to improve the quality of the RA implementation
Secure good communication flow with the Global teams and key stakeholders across the organization. Provide feedback as well as any other ideas to central on any improvement areas.
About you
We are looking for a unique and amazing talent, who brings along the following:
University degree/Education, preferably in Business Administration or equivalent Minimum 3-5 years of professional experience in retail training role Didactic and strong presentation skills: ability to adjust presentation style to suit the audience & levels of the business Strong emotional/social intelligence Audience management: ability to engage the audience using different approaches in order to maximize knowledge retention Results driven: abiltiy to take steps personally to ensure that mutual goals and performance target are met within the appropriate timeframe Analytical skills: ability to link analyze KPIs and to generate insights on training interventions Follow-through: ability to bring started activities to an end Demonstrate ability to build and maintain productive and cohesive relationships with peers and cross-functional teams. Clear picture for career development with strong potential ambition will be a plus
What we offer
You can expect a range of benefits, including:
Swarovski products discounts Employee Assistance Program Volunteering leave Learning and development programs
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.
Recruitment Process at Swarovski
You are just a few steps away from becoming a part of our World of Wonder.
Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps.
If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.
CV Tips to Nail Your Dream Job
The first impression matters: make your two-page CV professional and aesthetic.
Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education.
Tell us how well do you speak/write any other foreign languages.
We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation.
If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
