Senior IT Support Engineer - Archer GRC (Dubai, IT Support, Archer GRC)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

• Configuring, customizing, and maintaining the Archer GRC platform to align with the organization's cybersecurity policies and risk mitigation strategies.
• Developing and maintaining comprehensive documentation on Archer GRC configurations, processes, and procedures.
• Providing first-line support to internal users, troubleshooting and resolving technical issues related to Archer GRC and other integrated cybersecurity systems.
• Escalating complex issues to designated teams when necessary.
• Identifying and implementing improvements within the Archer GRC environment to streamline workflows, enhance efficiency, and strengthen the organization's security posture.
• Contributing to the investigation and resolution of cybersecurity incidents, leveraging Archer GRC for analysis and reporting.
• Developing and delivering training sessions to educate users on Archer GRC functionalities and best practices.