Senior Officer- Corporate Client Services - Part Time (Emiratization)
Part-time Sub Division: Group Operations Division: GCOO
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
Job Purpose This role is primarily responsible for customer queries and transactions with high degree of efficiency thereby enhancing customer’s experience with FAB. Deliver high quality and timely service to internal and external customers in adherence to the policies and procedures.
Key Accountabilities
Provide excellent customer service in handling walk in customers within the quality guidelines Handling and resolving customer inquiries / requests to ensure customer satisfaction within the defined authority limits and to escalate as per process. Ensure quality of services by achieving set targets in terms of service standards and customer satisfaction scores. Possess adequate skills in handling client service segment functions. Support and attend customer queries and receive instructions/documents. Carry out customer identification checks in line with standard operating procedure. Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate Client Services Support teams in providing operational services and support to their clientele. Possess experience on cash, trade & accounts services management operation functions. Possess appropriate understanding on other cash, trade, and account services management related products & procedures. Ensure self-punctuality, adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP. Always demonstrate compliance to organization’s values and ethics to support the establishment of a value drive culture within the bank. Adhere SOPs as per internal Audit and RMU requirement for the process handled. Ensure that designated processes are handled efficiently with a high degree of accuracy and timeliness. Maintain confidentiality of customer data in line with data leakage and prevention policy. Participate in systems changes / process enhancements / pan bank initiatives in timely and effective mannerEnsure timely service to customers and arrange to provide appropriate service either directly or in liaison with other internal departments or branches Receive customer requests/documents and provide acknowledgement back upon receipts Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery Verify the authority of customers authorized representative while accepting delivering documents Handle processing of inward /outward and account to account transfers inquiries/requests Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit Attend & resolve queries on time from both internal & external customers Provide appropriate statistics on MIS Any other responsibilities assigned from time to time as part of job rotation exercise
Qualifications
Minimum Qualification:
High school /Certified degree
Minimum Experience:
0 - 2 years of banking work experience specific to the job role.
Additional Information
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Senior Officer- Corporate Client Services - Part Time (Emiratization)
Dubai, United Arab Emirates * Part-time
