Job Purpose

The Technical Analyst – Applications will support, maintain, and enhance HCT’s enterprise applications and digital platforms. The role will ensure system stability, performance, security, and effective integration across academic and administrative functions.

Key Responsibilities

* Provide technical support for HCT’s enterprise applications.
* Troubleshoot incidents, system errors, performance issues, and integration failures.
* Conduct root cause analysis and recommend effective solutions.
* Support application upgrades, enhancements, testing, releases, and deployments.
* Work with business users, vendors, developers, database teams, and cloud teams.
* Support integrations between SIS, LMS, ERP, CRM, HR, Finance, and reporting systems.
* Prepare technical specifications, support documents, interface documents, and operational procedures.
* Ensure compliance with HCT’s security, governance, and access management requirements.
* Contribute to application improvement and digital transformation initiatives.

Technical Skills

* Enterprise application support, troubleshooting, incident management, and change management.
* Working knowledge of .NET, C#, Java, Python, JavaScript, Angular, and React.
* Strong knowledge of Oracle, SQL Server, PostgreSQL, and SQL development.
* Experience with REST APIs, SOAP, GraphQL, middleware, MuleSoft, Apigee, or Azure API Management.
* Knowledge of Azure, AWS, Oracle Cloud, Git, Azure DevOps, and CI/CD pipelines.
* Understanding of application security, authentication, authorisation, encryption, and access management.

Core Competencies

* Strong analytical and problem-solving skills.
* Effective communication with technical and non-technical stakeholders.
* Strong stakeholder, vendor, and team collaboration skills.
* Ability to manage changing priorities and multiple technical issues.

Preferred Certifications

ITIL Foundation, Microsoft Azure, AWS, Oracle Cloud, or TOGAF certifications are advantageous.

Qualifications and Experience

* Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
* Minimum 7–10 years of experience as a Technical Analyst, Application Analyst, Application Support Specialist, or in a similar role.
* Experience supporting enterprise applications within a large organisation.
* Higher education, government, or public-sector experience is preferred.