Responsibilities Location Seer Green, Buckinghamshire GB Job ID REQ-057851 Role Purpose Lead the strategy, development, and performance of a ~$10M B2B e-commerce channel. Drive double-digit annual growth through platform optimization, data-driven insights, and strong cross-functional collaboration. Own the end-to-end customer experience and continuous improvement of digital engagement and conversion. Key Responsibilities Lead development and execution of e-commerce growth strategies to achieve double-digit revenue growth Own the e-commerce platform roadmap, prioritizing features based on customer VOC, business value, and technical feasibility Partner with marketing, product management, and commercial teams to align growth initiatives and execution Manage relationships with external development vendors and solution partners Establish governance and reporting frameworks, including GA4 analytics and KPI tracking Improve customer experience using VOC insights, surveys, A/B testing, and engagement metrics Collaborate with marketing to increase traffic and conversion through SEO, UI/UX optimization, and campaigns Oversee product catalog management, including taxonomy, attributes, imagery, and supporting documentation Ensure accuracy and consistency of product and marketing content across the platform Drive day-to-day platform operations, including technical issue resolution and content updates Monitor market trends, competitor strategies, and emerging technologies to inform innovation Critical Skills & Qualifications Strong analytical capability with a data-driven approach to decision-making Proven ownership and accountability for delivering measurable growth outcomes Experience managing modern B2B e-commerce platforms (Salesforce preferred) Solid understanding of website UI/UX principles and conversion optimization Experience with digital marketing fundamentals including SEO and campaign execution Strong communication and interpersonal skills with ability to influence stakeholders Experience working cross-functionally with marketing, product, and commercial teams Proficiency with analytics tools (e.g., GA4) and KPI reporting Experience managing external vendors and technical partners Preferred Experience with product management or strategic marketing Background in pharmaceutical, life sciences, or analytical instrumentation industries Experience executing A/B testing and customer feedback programs Familiarity with marketing automation or personalization tools Experience & Education Years of experience: 5+ years managing an online B2B store Education / equivalent experience: Bachelor’s degree in Business, Marketing, Digital, or related field, or equivalent practical experience