Senior Key Account Manager - Mobile and Phones
at Jumia Egypt
About Jumia:
Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.
Main Responsibilities
Vendor Relationship Management:
Build and maintain strong relationships with key vendors within the home category. Serve as the primary point of contact for vendors, understanding their needs, and addressing any concerns or issues. Proactively identify opportunities for account expansion and revenue growth. Conduct regular meetings, presentations, and business reviews to communicate performance metrics, discuss strategies, and upsell additional services.
Account Management:
Develop account plans and strategies to maximize vendor retention and revenue generation. Collaborate with cross-functional teams, including marketing, operations, and product development, to ensure vendor objectives are met. Monitor account health and performance metrics, analyze data, and provide actionable insights to vendors. Work closely with vendors to identify opportunities for product or service enhancements and collaborate with internal teams to implement them
Sales and Business Development:
Identify new business opportunities within the home category and proactively pursue them. Prepare and deliver sales presentations, proposals, and contracts to potential vendors. Negotiate pricing and contractual terms to secure new partnerships. Stay updated on industry trends, market conditions, and competitors to provide strategic recommendations and drive innovation.
Customer Success:
+ Ensure client satisfaction and success by providing exceptional customer support and service.
+ Monitor and address any issues or concerns raised by clients promptly and effectively.
+ Advocate for clients' needs and requirements within the organization to ensure their long-term success.
Required Skills & Qualifications
Bachelor's Degree in Business, or any related field Strong commercial skills; Good analytical and numerical skills; Great capacity to handle high stake negotiations; Structured, data driven, thorough; Good with tools (excel & PPT, Salesforce would be a plus); Strong interpersonal skills, a team player; Great ability to work in a fast-paced and competitive environment; Flawless English communication.
We Offer:
A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African e-commerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
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