At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of  higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. 

What We’re Looking For:

As a CRM Engineer III Software Developer at 2U, you will be a key technical leader, responsible for guiding a team of engineers and administrators in developing and maintaining the critical business systems that support our prestigious university partners. You will leverage your expertise to set the technical direction for an education-focused CRM, with a strong emphasis on Agentforce and Data Cloud implementations, driving value-driven outcomes for the business. For this particular opening, 2U Software Development is looking for a senior level CRM Engineer who will work on complex enterprise architecture, full-stack development, and team leadership. This individual will have exceptional verbal and written communication skills, a passion for changing higher ed, and a solution-minded, consultative approach to development.

Responsibilities Include, But Are Not Limited To:

Leadership & hands-on Development:

• Lead a team of Salesforce engineers in the design, development, and maintenance of 2U’s core Business Systems and CRM infrastructure.
• Perform hands-on development and prototyping new innovative capabilities 
• Support and maintain production systems by triaging, diagnosing, and resolving platform defects and incidents to ensure system stability and reliability.

Collaboration & Governance: 

• Establish and enforce technical best practices for development, architecture, and quality assurance to ensure reliable, scalable, and secure systems. 
• Collaborate closely with business stakeholders to translate complex requirements into value-driven technical solutions and capabilities that align with core business services.
• Mentor and coach team members, fostering a culture of technical excellence and continuous improvement.

Solution Architecture & Design:

• Drive the conceptualization, design, and implementation of innovative solutions, with a particular focus on leveraging and integrating Agentforce and Data Cloud technologies.
• Oversee the design and building of transactional systems that process our university and learning management system data.
• Direct the design and building of systems that efficiently move data from various source systems such as Snowflake, Java based apps, and other clouds (AWS).

Things That Should Be In Your Background:

• 8+ years of progressive Software Development experience, with at least 2+ years in a technical leadership or lead role.
• Experience working with Service, Sales and Data Cloud having implemented Agentforce use cases with Call Center/IVR integrations with Salesforce.
• Expertise in Apex and Visualforce programming experience, and a strong focus on Salesforce Flow (Screen, Record-Triggered, and Auto launched Flows) for declarative automation.
• Proven experience developing modern user interfaces using Lightning Web Components (LWC) and/or Aura Components.
• Familiarity with Salesforce DX (SFDX) for source-driven development and continuous integration/continuous deployment (CI/CD) DevSecOps tools such as Gearset or Copado.
• A propensity for building tools that automate and make processes reliable and scalable.
• Proven ability to establish and enforce technical best practices, perform rigorous code reviews, and mentor junior team members.
• Exceptional ability to communicate technical concepts to both engineering and non-technical business stakeholders.
• Background coding in a structured environment with Agile methodologies.
• Bachelor’s Degree in Computer Science, Computer Engineering, Mathematics, or other related field.

While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference. 

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S. benefits include: 

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($133,000 -$187,000), with potential bonus eligibility.  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected]. 

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.