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    Restaurant Hostess

    The Ritz-Carlton, Bahrain Hotel & Spa

    Manama, Bahrain

    Ref. JB2025429

    Job Description

    Hostess ensures that all guests arriving at outlet are seated according to standard. She will check guest satisfaction during meal. Hostess will seat according to floor plan and the reservations made for the meal period.

    Essential Job Functions:
    1) Maintain complete knowledge of all products sold in the restaurant
    2) Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    3) Maintain complete knowledge and comply with all departmental policies/service procedures.
    4) Maintain knowledge of special items in each Special event
    5) To handle void checks in accordance with accounting procedures
    6) Ensure all cashiering procedures are processed in compliance with accounting standards
    7) Issue Manual checks when the system is down and ensure accountability of such
    8) Check and ensure that all sales counters/show case are full and in good condition according to Gourmet shop procedures
    9) Anticipate peak hours and organize to provide an efficient and swift service
    10) Complete opening side duties:
    • Micros and manuals procedures
    • Daily house count, arrivals and departures /VIPS
    11) Monitor and maintain cleanliness of area
    12) Refill non-alcoholic beverages according to procedures.
    13) Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    14) Maintain positive guest relations at all times.
    15) Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
    16) Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
    17) Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
    18) Complete closing duties as assigned:
    a) Properly store all reusable goods.
    d) Restock items for next service.
    e) Transport all dirty linen to Laundry.
    f) Secure all supplies at shift end.
    19) Leave duty after reporting to supervisor.
    20) Answer outlet phone within 3-rings, using correct verbiage as per telephone etiquette
    21) Monitor guest’s comments/feedback – record and pass on to Restaurant Manager.
    22) Maintain reservations book and keep clean and organized at all times.
    23) Successful completion of the training/certification process.


    • Waiter experience desirable.
    • Prior training in guest relations.

    • High school graduate, some college.

    Required Skills
    • Willingness to learn.
    • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
    • Ability to count.
    • Natural Smile and excellent communication skills.
    • Certification of previous training in food service.
    • Ability to communicate in a foreign language, preferably Arabic.
    • Experience with computers.
    • Ability to understand guests' service needs.
    • Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
    • Ability to focus attention on details.
    • Ability to follow directions thoroughly.
    • Ability to exert strong physical effort in transporting supplies from storeroom to restaurant and transporting trays of equipment, food and beverages to/from dining room.
    • Ability to ensure abundant physical movements throughout the work area.
    • Ability to work cohesively with co-workers as part of a team.
    • Ability to work without direct supervision
    • Ability to access and input information into Micros system.

    Job Details

    Job Location:
    Manama, Bahrain
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Residence Location: