Position Overview:
The Ticketing - System and Data Input Admin will be responsible for setting up the event in the Platinumlist system and putting together the DTCM application and e-ticketing codes in the government system called e-tix. This includes assisting the Ticketing Managers team with maintaining and updating the events until after their delivery of it.
Key Responsibilities:
Achieve established goals as set by the Operation Manager.
Support the team and the Event Organizers that use the Platinumlist ticketing solution.
Will be assigned multiple events and you will be responsible for coordinating all aspects of the ticketing system setup from start to finish.
Discussing clients’ needs with the team, uploading the event online, and helping the team and the client use the ticketing system. (Full training for the system will be provided).
Good management skills and always being within reach of the team and client virtually which might include sometimes the weekends.
Handle all the requirements related to event setup that is requested by the team and the clients.
Create a great customer experience for people buying the tickets by setting up and clean and good-looking event page.
Create and periodically check the events build to ensure that they have no errors or mistakes and keep them updated with the latest information.
Solve problems on the go in a small amount of time.
Deal with different customers and clients requests and complaints and solve them easily.
Create a Ticket Sales Plan and provide weekly updates on progress against the plan to Operation Manager.
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