• Conduct needs analysis to determine most critical areas for improvement in training programs for retail staff. Analyze training needs to develop new training programs or modify and improve existing programs.
• Administers, organizes, and conducts company training programs for Sales Staff & ASM/RSM.
• Consult with the HR /Top Management to determine training needs, extent and scope, schedules and procedures.
• Prepares material for new training programs; reviews, evaluates, and modifies existing and proposed programs, and recommends appropriate changes.
• Prepares and distributes training aids such as instructional material, handouts, evaluation forms, and visual aids; sets up audiovisual equipment and makes presentations when necessary.
• Schedules the appropriate classroom and prepares the physical setup.
• Development of required competencies in newly hired staff through a comprehensive orientation plan and arrange on-the-job training, demonstrations, meeting, conference and workshops.
• Development of potential coaches through a comprehensive coaching project. Train shop incharges in techniques and skills for training and dealing with sale staff.
• Evaluate performance and the effectiveness of training programs, providing recommendations for improvement.
• To ensure company policies, operational procedures and manuals are fully delivered and implemented in sales department.
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