To effectively conduct contact point verification operations for all retail asset applications including SME, within the framework of policies issued by the bank in order to minimize and prevent Card/ Retail Asset, credit/ fraud losses to the bank, to the best extent possible.
Conduct effective contact point verifications as per the laid down guidelines and processes in the CPV policy, within the agreed TAT in order to minimize and prevent Card/ Retail Asset, credit/ fraud losses to the bank.
Update feedback/ comments for deals in notepad in FinnOne system based on outcome from verifications.
Maintain a daily MIS of all cases for which CPV attempted in order to share with the line manager.
Refer all suspected fraud cases to Fraud Risk Management Unit in RCD and ensure, follow up on suspected cases with FRM unit till case closure.
Assist FRM unit with telephonic verifications as ad-hoc requests as per the policy manuals.
Suggest policy/ procedural changes or recommend process improvements, system improvements (related to CPV) when identified, if any in order to enhance the process.
All the above accountabilities include but not limited to any additional/new tasks or ad-hoc responsibilities/ requirements of management assigned by the line Manager.