WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT DENMARK!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

·Client in 190+ countries

·6000+ Engineers

·200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

What You’ll Do:

1. Troubleshoot & Resolve End-User Issues– Provide first/second-level support for hardware, software, and network connectivity issues acrossWindows 7-10,Mac OS, andMS Office 365. Use diagnostic tools to perform Break/Fix repairs on desktops, laptops, and printers, ensuring all actions are documented in theticketing system.

   
   

2. Manage Escalations & Vendor Coordination– Escalate complex AV and antivirus issues toThird Party Vendorswhile maintaining proactive communication with end-users. Engage supervisors to ensure SLA compliance and operational consistency across all shifts within the IT Support Center.

   
   

3. Mentor Junior Staff & Support Project Work– GuideBand 1 techniciansin troubleshooting techniques and assistBand 3 Engineersby preparing detailed ticket diagnostics. Participate in project-based assignments and perform preventative maintenance tasks as needed.

   
   

1. Active Certifications & Degree– ABachelor's Degreein Computer Science or related field, plusCompTIA A+andMicrosoft Certified Professional (MCP)or higher.

   
   

2. Administrative Access to Core Systems– Permissions forMicrosoft Active Directory,GPOs,Windows PC/laptop management, and enterprise diagnostic tools to troubleshoot network connectivity and workstation hardware.

   
   

3. MDM & Encryption Platforms– Access toMobile Device Management (MDM)consoles foriOS/Androidand enterprise encryption solutions to enforce security compliance.

   
   

4. Vendor Support Channels– Established communication pathways and administrative interfaces withThird Party Vendorsfor rapid resolution of complex AV, printer, and antivirus issues.

   
   

5. Off-Hours Schedule & Shift Plan– A defined on-call rotation or flexible shift schedule to cover weekends and after-hours project work, with clear handover protocols to maintain 24/7 support continuity.