Job Description
Call Centre Agent - Strategy & Digital - Egypt
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Job Number:
4261286
Work type:
Permanent - Full Time
Location:
Egypt
Categories:
Entry Level
- Answer and handle all feedbacks received from different channels according to the contact center procedure
- Comply to the floor management instructions towards better KPI’s
- Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s
- Apply the elements of building positive rapport with different types of customers over the phone
- Adherence to CC schedule- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)
- Promote the department CES during calls which leads to service improvement
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
- 1-3 years of customer support experience
- Fluent English and Arabic
Advertised: 14 Apr 2024 Egypt Standard Time
Applications close: 13 May 2024 Egypt Daylight Time
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Job Details
- Job Location
- Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified