Career Shift Opportunity for Call Center Agents (Project Coordinator)

Key Responsibilities:

• Project Management: Oversee the entire localization process, from project initiation to completion.
• Financial Management: Handle budgetary matters, including cost tracking, purchase order issuance, and invoice approval.
• Issue Resolution: Identify and resolve localization issues, ensuring product quality and adherence to project requirements.
• Status Reporting: Maintain regular communication with clients, corporate office, and peers, providing project updates and addressing concerns promptly.
• Corporate Involvement: Participate in corporate management meetings, contributing insights and data from localization projects.
• Continuous Learning: Stay abreast of industry trends and advancements in localization practices.

Essential Skills and Qualities:

• Industry Experience: 1-3 years of experience in localization or related fields, preferably in call center environments.
• Exceptional English Skills: Proficient in both verbal and written English communication.
• Clear Presentation: Effectively present localization projects to clients and stakeholders.
• Strong Organization and Leadership: Ability to manage projects effectively, delegate tasks, and motivate teams.
• Proven Project Management Skills: Expertise in project planning, resource allocation, and risk mitigation.
• Problem-Solving and Quality Focus: Sharp problem-solving abilities and attention to detail to ensure project success.
• Adaptability and Teamwork: Thrive in a multilingual and multicultural environment, fostering positive teamwork.