Collection Manager

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• Company Overview: At Otis, we are a global leader in the manufacture, installation, and service of elevators, escalators, and moving walkways. Our innovative solutions and commitment to excellence have made us a trusted name in the industry, serving a diverse range of customers worldwide.

  
  

  Job Description: We are seeking a dedicated and experienced Collection Manager to oversee our collections department and ensure the efficient and effective management of outstanding debts. The ideal candidate will be responsible for leading a team of collection agents, implementing collection strategies, and maintaining a high level of customer service while achieving collection targets.

  
  

  Responsibilities:

  
  
• Lead and manage a team of collection agents, providing guidance, training, and support to ensure team success.
• Develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining customer relationships.
• Monitor and analyze collection performance metrics, providing regular reports and recommendations for improvement.
• Handle escalated customer inquiries and complex collection cases, demonstrating a strong understanding of collection laws and regulations.
• Collaborate with other departments, such as finance and customer service, to streamline collection processes and improve overall customer experience.
• Oversee the identification and recovery of old dues related to our elevator and escalator services, implementing specialized strategies for aged accounts to optimize collection outcomes.
• Manage the process of dispute reversal, working closely with relevant stakeholders to address and resolve customer disputes related to our products and services and facilitate debt recovery.
• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Continuously assess and improve collection practices and procedures to optimize efficiency and effectiveness.

• Qualifications:

  
  
• +3 years of experience in similar position.
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in a collection management role, with a strong understanding of debt collection best practices and regulations.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions to improve collection performance.
• Exceptional communication and interpersonal skills, with the ability to handle challenging customer interactions.
• Proficiency in relevant collection software and tools, with the ability to leverage technology to enhance collection processes.

• We offer competitive compensation and benefits, along with opportunities for professional growth and development in a dynamic and collaborative work environment.

  
  

  Thank you for considering joining our team at Otis! 🌟

  
  

  Company Overview: At Otis, we are a global leader in the manufacture, installation, and service of elevators, escalators, and moving walkways. Our innovative solutions and commitment to excellence have made us a trusted name in the industry, serving a diverse range of customers worldwide.

  
  

  Job Description: We are seeking a dedicated and experienced Collection Manager to oversee our collections department and ensure the efficient and effective management of outstanding debts. The ideal candidate will be responsible for leading a team of collection agents, implementing collection strategies, and maintaining a high level of customer service while achieving collection targets.

  
  

  Responsibilities:

  
  
• Lead and manage a team of collection agents, providing guidance, training, and support to ensure team success.
• Develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining customer relationships.
• Monitor and analyze collection performance metrics, providing regular reports and recommendations for improvement.
• Handle escalated customer inquiries and complex collection cases, demonstrating a strong understanding of collection laws and regulations.
• Collaborate with other departments, such as finance and customer service, to streamline collection processes and improve overall customer experience.

• Qualifications:

  
  
• +3 years of experience in similar position.
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in a collection management role, with a strong understanding of debt collection best practices and regulations.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions to improve collection performance.
• Exceptional communication and interpersonal skills, with the ability to handle challenging customer interactions.
• Proficiency in relevant collection software and tools, with the ability to leverage technology to enhance collection processes.

• We offer competitive compensation and benefits, along with opportunities for professional growth and development in a dynamic and collaborative work environment.

  
  

  Thank you for considering joining our team at Otis!

  
  
• Oversee the identification and recovery of old dues related to our elevator and escalator services, implementing specialized strategies for aged accounts to optimize collection outcomes.
• Manage the process of dispute reversal, working closely with relevant stakeholders to address and resolve customer disputes related to our products and services and facilitate debt recovery.
• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Continuously assess and improve collection practices and procedures to optimize efficiency and effectiveness.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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