Collection Representative

We are seeking a highly motivated and results-oriented Collection Representative to join our dynamic team at SRV. As a Collection Officer, you will play a vital role in ensuring the timely collection of payments from our valued clients in the facility services industry.

Responsibilities:

• Manage a portfolio of client accounts and proactively reach out to clients to collect outstanding payments.
• Implement effective collection strategies and maintain regular communication with clients to resolve payment issues and ensure timely payment.
• Review and analyze client accounts receivable aging to identify delinquent accounts and take appropriate actions to mitigate risks.
• Prepare and send payment reminders, invoices, and statements to clients, ensuring accuracy and adherence to company policies.
• Collaborate with internal teams, including sales, and finance, to resolve client inquiries, disputes, and billing discrepancies.
• Maintain detailed and up-to-date records of client interactions, payment arrangements, and collection activities in the designated systems.
• Provide regular updates on collection activities, account statuses, and potential risks to the management team.
• Stay updated on industry trends, regulations, and best practices related to collections, and implement process enhancements to improve collection efficiency.

Qualifications:

• Previous experience in collections, accounts receivable, or a related field is preferred.
• Strong negotiation and communication skills, with the ability to build rapport and effectively handle difficult conversations.
• Excellent problem-solving and analytical abilities to assess client situations and develop appropriate collection strategies.
• Detail-oriented mindset with a focus on accuracy in recording and documenting collection activities.
• Proficiency in using collection software, accounting systems, and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of legal and regulatory requirements related to collections is a plus.
• A bachelor's degree in finance, accounting, or a related field is desirable but not required.

• Attractive Packages
• Commissions
•  Social Insurance

Join our team at SRV and contribute to our continued success as a leading provider of facility services. We offer a competitive salary, benefits package, and opportunities for professional growth and advancement.