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Job Description

  • Lead and manage a team of application support analysts to ensure the smooth operation and support of core banking applications.
  • Work closely with business stakeholders and IT teams to understand application requirements and provide expert support and guidance.
  • Manage incident and problem resolution, ensuring timely and effective resolution of issues.
  • Develop and implement best practices for application support processes and procedures.
  • Ensure service level agreements (SLAs) are met and maintained.
  • Collaborate with vendors and external partners to address application-related issues and ensure service delivery.
  • Monitor application performance and identify areas for improvement.
  • Provide regular reporting and updates to management on application support activities and performance.
  • Stay up-to-date with industry trends and advancements in core banking applications.

Job Details

Job Location
Egypt
Company Industry
Other Business Support Services
Company Type
Unspecified
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

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