Credit & Collection Support Specialist

Careers that Change Lives
Would you like to work for a rapidly growing international healthcare company? Do you consider you have the right experience for Credit & Collection Support Specialist? If yes, then send us your resume and enter the recruitment process right away!
We would like to offer you the position of Credit & Collection Support Specialist. The Credit & Collection Support Specialist will report to Credit Services Manager. The purpose of this role is to manage the credit and collection activities for Medtronic Saudi Arabia and Gulf region. To ensure that we meet business standards and to drive process improvement and standardization initiatives.

A Day in the Life
•    Interact with clients and internal stakeholders regarding collections, order release, credit limit setting and dispute resolution.
•    Be responsible for all Saudi & Gulf collections activities on assigned portfolios. Activities include minimising customer account balances, proper account reconciliation, timely escalation/resolution of disputes and collection issues by leveraging professional relationships with internal and external customers.
•    Prepare all delegations necessary for the collection agency to proceed with collection activities.
•    Ensure that unallocated cash is followed up regularly and that enquiries are dealt with in a timely manner.
•    Provide accurate and informed responses to customer queries (internal & external) through correspondence and telephone contact.
•    Review new customer creation forms, completing the necessary credit details and liaising with the relevant team to ensure new customers are created in a timely manner.
•    Produce reports to assist management and perform account and customer reconciliations as required.

Must Haves
•    Knowledge of customer’s collection processes 
•    2 or more years of cash operations experience
•    Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
•    Excel skills – intermediate level as a minimum
•    Ability to identify problems & find appropriate solutions
•    This role is target-driven, and the candidate must have the ability to work independently, with initiative, self-motivation, discipline, and high standard of work ethic

Nice to Haves
•    Experience with SAP and FSCM is an advantage
•    Accounting or business administration background
•    Arabic speaker and good command on English language

We Offer
We offer a competitive salary and benefits package to all our employees:
•    Flexible working environment
•    Annual Incentive Plan % depending on company results
•    Pension scheme and group discount on healthcare insurance 
•    Training possibilities via Cornerstone/Skills Lab
•    Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. 

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

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