Customer Experience Manager Remote - Egypt Sales

Customer Experience Manager

Remote - Egypt About the role : The Customer Experience Manager (CEM) is responsible for adoption, usage, and account growth for Small to Medium Accounts and Emerging Market business customers of Nintex. This role includes relationship development, exploring new Use Cases, evangelism, and partnering directly with Nintex Professional Services or Implementation Partners for enablement of Nintex products to existing customers. Helping our SMB/Emerging Market customers get the most out of their Nintex investments, assisting their partners in the process, and driving adoption, usage, account growth, and high renewal rates is the key charter for this role. Through relationship building and frequent communication, the CEM will assist in improved product adoption, increased knowledge of Nintex license policies, and help to maintain a high level of customer satisfaction ensuring an outcome of timely renewals. Customer interactions will be focused on the top accounts by vertical, size and annual run rate. This position also serves as a highly collaborative conduit between customer success, support, product, and sales and requires the ability to prioritize and manage multiple competing projects simultaneously. Critical elements to success include being proactive, results-driven, tenacious, and possessing the proven ability to engage and influence all levels of customers from business teams to executive and senior management. Assure the customer is fully onboarded, engaged, and utilizing the solution in such a way that in 90-days post commencing, the customer will claim they have achieved at a minimum the first value hurdle they have set. Working cross-functionally with all Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback to ensure we are continuously focusing on improving the customer onboarding experience. You may be required to complete reasonable additional duties or tasks, as directed by your manager. 2-3 years’ experience in systems application consulting or account management, either via a SaaS or internal IT organization, or externally with a consulting firm or a software provider.​ 1-2 years’ Nintex Workflows or Nintex K2 experience (with some preferred customer/business-facing experience) will be a significant plus.​ 1-2 years of Experience working in regional roles across GCC / MENA​. Experience working in a channel-led organization is a plus. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including