Customer Success Manager

Job Purpose

Responsible for building and maintaining a strong relationship with our customers.

Job Responsibilities

• Create the technical onboarding flow for new customers
• Growth of customers: upselling 
• Build strong customer relationships, especially with key customer stakeholders
• Work on retaining the customers you are accountable for
• Always strive to provide exceptional account management experience
• Manage customer expectations and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
• Keep track of key account metrics
• Communicate the progress to both internal and external stakeholders
• Take initiative in identifying growth opportunities

Job Requirements

• Bachelor's degree in Information Systems or Computer Engineering or any relevant studies
• 3-5 years of relevant experience
• Good technology background with knowledge of the mobile apps’ ecosystem
• A proven track record of Technical Account Management or other relevant experience
• Good experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Fluent in spoken and written English
• Good communication skills
• Communicate effectively in both business and technical contexts
• Juggle multiple priorities with competing deadlines
• Process-oriented with problem-solving skills