1. Supervise installation, upgrade, monitoring, and maintenance of E-Mail system required for business communication.
2. Ensure the resolution of any raised issues related to the messaging system in an accurate and timely fashion to provide the maximum mail service availability.
3. Plan to implement new features and program fixes in the e-mail system to provide better user experience.
4. Ensure proper Capacity planning and data maintenance activities for e-mail system to prepare for expected business growth.
5. Oversee the administration of email related collaboration servers such as Traveler/ActiveSync, E-mail Content filtering (Anti-Spam/Virus) to facilitate access to business mails with security/privacy control.
6. Review Disaster Recovery (DR) scenarios, verify that the correct procedures are in place to be applied whenever needed, and supervise smooth failover to Disaster Recovery site to ensure DR readiness.
7. Review regular monitoring outputs of all Email & Messaging components to maintain the performance, and efficiency of the system.
8. Review, update and enforce technical procedures, and runbooks for the Email & Messaging in scope services to ensure that all team members are working in a consistent manner.
9. Lead and plan for all upgrades and configuration changes, abiding to the change management process to mitigate operational risks.
10. Provide guidance, knowledge transfer and consultancy to all team members to ensure high technical capability is cascaded properly.
11. Cooperates with other heads in the department in new initiatives aimed at enhancing collaboration tools through integrations to improve user experience.
Policies, Processes and Procedures
12. Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner.
Day-to-day Operations
13. Implement the day-to-day operations assigned to the IT Infrastructure Management department to ensure compliance with the established standards and procedures
Compliance
14. Comply with all relevant CBE regulations, banking laws, AML regulations, and internal policies and code of conduct to maintain sound legal position and mitigate any potential risks
Supervision
15. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and compliance with the set policies, processes, and procedures
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