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Job Description

  • Provide technical support for enterprise and banking applications, ensuring their smooth operation and availability.
  • Monitor application performance and address any issues or incidents promptly.
  • Troubleshoot and resolve application-related problems and errors.
  • Coordinate with internal teams, vendors, and external partners to resolve complex issues and ensure effective resolution of incidents.
  • Participate in system upgrades, migrations, and testing activities.
  • Maintain and update application documentation, including configuration details, troubleshooting guides, and knowledge base articles.
  • Collaborate with cross-functional teams to analyze and understand user requirements for application enhancement and customization.
  • Contribute to continuous improvement initiatives and recommend process enhancements to optimize support operations.

Job Details

Job Location
Egypt
Company Industry
Other Business Support Services
Company Type
Unspecified
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

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