Facilities Manager

Client/Stakeholder Management:

• Ensure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters.
• Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery with the ability to tailor messages to specific audiences and their needs.
• Responsibility for meeting KPI’s and SLA’s defined within the contract.
• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management:

• Ensure that the defined scope of work in the Client Account nominated site(s) are delivered with excellence and consistency across the range of services to meet and sustain the designated Customer Satisfaction levels at all times.
• Monitors array of metrics and manages site to ensure proper optimal operations
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services

People Management:

• Develop and sustain high quality, well-motivated, appropriately qualified and trained staff, at the correct level on nominated Sites
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team.

Financial Management:

• Actively work to ensure that the financial operations in assigned site(s) are meeting or exceeding targets and control requirements. Including timely raising of purchase order requests and goods receipting.
• Work with the Senior Facilities Manager and Regional Financial Manager to prepare the budget documentation and administer the works to ensure budget compliance
• Scrutinizing spends, leveraging opportunities to benefit from savings and improvements on cost-of-service delivery without loss of output

HSE & Quality Management

• Supervises and ensures that all defined services are completed in accordance with operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and Safety.
• Understand & actively support JLL’s Quality Management program.

Project Management

• Assume a leading role on annual FM site improvement projects and during built-out phases of site revamps and/or relocation, liaising with PMO, architects/landlords, organizing work schedules, etc.
• Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles

Desired skills and experience for this job

• Strong communicator, possesses sound verbal & written communication skills as well as being an active listener
• Able to communicate difficult and complex issues clearly and concisely with analytical and critical thinking
• Flexibility and adaptability to changing business requirements is a perquisite for this role
• Ability to manage multiple projects and priorities
• Capacity to understand and interpret commercial contracts and relevant terms
• Budget management and financial analysis skills
• Excellent PC literacy (MS suite) and proven ability to manage daily activities using various systems
• 5-10 years’ experience in facilities, property management, hard or soft services, hospitality or related field
• Must be prepared to travel within nominated region and beyond
• English Fluent (Essential)

What you can expect from us

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.