Front Desk Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

BASIC PURPOSE:

Supervises a given shift at the Front Desk.

Directs staff that performs the following duties and will also perform these duties on their own:  welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment. 

Checks guests out of the hotel, preparing and explaining the bill. 

Responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

ESSENTIAL FUNCTIONS:

• Checks in guests in an efficient and friendly manner, using guest names whenever possible. 

  
  

• Assures that guest is assigned the type of room requested and the correct rate is charged.

  
  

• Arrange for luggage to be delivered to the guest room.  Issues correct keys to the guest.

  
  

• Check out guests at the end of the stay. 

  
  

• Ascertains guest satisfaction, collects keys, posts late charges, and presents bills to guests. 

  
  

• Settles bills accurately through credit card or cash transactions.

  
  

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  
  

• Responds to all guest requests in an accurate and timely manner.

  
  

• Interaction with the guests will be in person and by phone.

  
  

• Maintains a balanced bank assigned by the hotel.  Makes change, cash checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. 

  
  

• Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.

  
  

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.

  
  

• Works harmoniously and professionally with co-workers and supervisors.

  
  

• Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff.

  
  

• Can answer guest calls and direct them appropriately in the absence of a Communications Operator.