Sales & Service
1.Provide Business Banking customers with basic information on all Bank’s products/services to increase customer awareness and ensure a high level of quality service.
2.Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in all assigned Business Banking Products to ensure that targets are met through relationship building with existing customer base as well as new to bank clients in a transparent and ethical way.
3.Handle all companies’ account opening and its related processes. (Collecting required document, follow up with Central Operation until accounts are opened, rectify any discrepancy, etc..)
4.Promote for payment acceptance products, provide needed information about the products, fulfil payment acceptance contract and get all needed documents to rectify any missing requirement
5.Introduce and promote alternate channels for customers to reduce traffic in branches to support achieving the digital offloading strategy, fulfil contacts on bank systems according to company type and bank SOP’s.
6.Increase the assets penetration through selling small loans to assigned portfolio, full-fill loan application, gets required document from company and submit it to concerned departments, in order to support in loan booking and during the loan lifetime they well handle fraud and early warning enquires according to the bank SOP’s.
7.Increase penetration for assigned portfolio through cross selling bank products and services like, SME’s loans Aggregate business, Payroll, Insurance Business, …etc.
8.Ensure that every customer interaction is conducted as a superior service experience and in line with the defined customer experience standards TAT and bank service indicators (including average waiting time, telephone timeliness, reply to customer queries and messages etc.)
9.Grow current business through conducting sales calls / meetings with customers in designated branches.
10. Uncover the true potential of the assigned Growth portfolio to upgrade customers to the higher segments, refer qualified customers for unsecured lending.
Qualifications & Experience
§Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
§Minimum 2 – 4 years of experience
§Good command of English and Arabic languages
Skills
§Proficient user of MS Office applications
§High selling skills
§Customer centric
§Quantitative and qualitative analytical skills
Excellent Communication and negotiation skills
Let our experts design a Professional CV for you.