IT PATCH MANAGEMENT MANAGER

JOB PURPOSE

Lead the patch management process, including the timely deployment of patches and its relevant updates to ensure the security, stability, and performance of CIB services.

1.Develop and implement a comprehensive patch management strategy aligned with CIB IT goals and security requirements. This includes establishing policies, procedures, and guidelines for patch management activities and/or adhere to existing standards, policies, processes, procedures, governance, compliance and security standards

2.Manage the process of evaluating patches to determine their criticality, impact on the CIB systems, and compatibility with existing infrastructure & applications as well as ensure being updated on the latest software vulnerabilities and patches released by CBE and vendors.

3.Overview the coordination with the IT teams to conduct thorough testing of patches in a controlled environment, such as a testing or Pre-Production Environments. Ensure patches are tested for functionality, compatibility, and potential conflicts with existing infrastructure & applications.

4.Plan and coordinate the deployment of patches across the CIB infrastructure & Applications. This involves creating deployment schedules, coordinating with system administrators and application owners, monitoring the progress of patch installations.

5.Collaborate with information security teams and IT Security teams to identify vulnerabilities in CIB systems and prioritize patches based on risk assessments. Implement vulnerability scanning tools and processes to proactively identify potential security gaps.

6.Review the reports on patch management activities, compliance status, and key performance indicators (KPIs) for management review.

7.Collaborate with incident management teams to address security incidents related to vulnerabilities or unpatched systems. Develop incident response plans and participate in incident investigations and remediation efforts.

8.Collaborate with various stakeholders, including IT teams, Information security teams, vendors, and business units, to gather requirements, communicate patches schedules, and address concerns. Effective communication and coordination are critical to ensure smooth patches operations and minimize the risk of system vulnerabilities

9.Oversee the execution of patches & updates deployments, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans, with minimal disruptions to end-users or services performance and availability.

Strategy

10.Participate in the formulation and implementation of the IT Operations Department strategy to ensure the alignment with CIB strategy

Policies, Processes and Procedures

11.Participate and recommends improvements to policies, processes and procedures and manages their implementation to ensure all relevant procedural / legislative requirements are fulfilled.

Supervision

12.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures

Compliance

13.Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Day-to-day management

14.Supervise the day to day operations of IT Patch Management team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards

Qualifications & Experience

Bachelor’s degree in Computer Science, MIS or similar field, and/or equivalent work experience

Minimum of 5 years of experience in IT infrastructure and patch management.

Experience with ITSM/ITIL methodologies.

Demonstrates leadership with experience in managing people in multiple locations, Organizational Change Management leadership skills required.

Ability to identify and analyse problems quickly, recommend and implement flexible creative permanent solutions

Strong project management skills, demonstrates ability to effectively organize and manage multiple tasks as projects, ensuring completion to meet deadlines

Strong analytical, problem-solving skills, attention to details and the ability to work independently.

Excellent attention to detail on multiple simultaneous tasks

Strong facilitation and executive communication (written & verbal) skills required, excellent verbal presentation skills

General level knowledge of Windows and Linux operating systems and technologies, plus container foundations (ie Kubernetes)

Solid understanding of technologies that support the services offered

Willing to learn and apply new technologies and methodologies to improve the technology that supports the services.

Skills:

Excellent command of English and Arabic languages

Certification in ITSM/ITIL frameworks is a plus.

Familiarity with process optimization methodologies (LEAN, Six Sigma) and project management (Agile, waterfall).

In depth knowledge of ServiceNow, IBM/HCL BigFix, Microsoft SCCM, ManageEngine, WSUS