Regular - Network Change Implementation Owner-Team Lead
Network Change Implementation Owner-Team Lead
ref :579066 | 28 Mar 2024
apply before : 26 Jun 2024
CityStars, Cairo, Égypte - Egypt
about the role
Job Purpose:
Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer.
Key Tasks and Responsibilities:
Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management.
Ø validate and classify the change request according to its complexity defined in the Change catalogue
Ø Register changes as needed to handle requests for change or receives change requests from other change initiators
Ø Determine the risk and impact for requested changes
Ø prepare implementation plans by creating tasks
Ø Implement simple and standard change requests for IPVPN & Enterprise Telephony
Ø For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer
Ø Monitor the progress of changes.
Ø Monitor and report quality of first time right, on-time change implementation
Ø Ensure and monitor delivery of change implementation within agreed lead times
Ø Perform the pre-checks before the change window time
Ø Guide the field Engineer for all scheduled change activities
Ø Perform the post-implementation review
Ø Check with the customer that his application is running with no problems.
Ø Send success report to all involved entities after the completing the change
Ø Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access
Ø Manage Project and bulk change requests using standard process and procedures
Ø Assess, prioritize, respond and report on time for expedite requests
about you
Skills / Qualifications:
Ø Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model
Ø Understanding of networking technology LAN, WAN, UCC
Ø Cisco Call Manager Experience
Ø Understanding of VOIP and IPT technology
Ø Willing to work in 24x7 environment
Ø Good interpersonal, communication skills
Ø Good time management, and organizational skills
Ø Ability to work under pressure to deal with multiple tasks
Ø Customer Oriented Attitude
Ø Ability to work under pressure and multitasking
Ø Proactive and self-motivated
Ø Good analytical and problem solving skills
Ø Team Spirit
Ø Fluent in both spoken and written English
Educational background:
Ø Degree in telecommunication and/or computer sciences engineering field
Ø CCNA is a must
Ø CCNA Voice or CIPT certified person is preferable
Ø ITIL Foundation Knowledge
Ø ITIL Foundation Certified is preferred
Professional Experience:
Ø 1-3 years’ experience in telecommunications field
Ø 1-2 year of - Experience in networking operational environment (IPT/VOIP/IP)
Ø 1-3 years’ experience in a customer oriented position
additional information
contract
Regular
Only your skills matter
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