Job Description
Overview of the role
As a member of the Process Improvement team for Finance Shared Services Centre, the associate has to support the MIS-PI manager in delivering reporting and analytical support.
- Prepare a Robust, timely, and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax, and R2R for monthly reviews with senior management.
- Ensure that the data integrity is of the highest quality, on time, and accurate.
- Support FSSC leadership in optimization of business reporting.
- Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP, etc.)
- Drive SLA performance governance and reporting for FSSC.
- Lead and support process improvement initiatives within the FSSC to enhance efficiency, reduce costs, and improve service delivery.
- Perform root cause analysis to identify underlying issues and challenges affecting process performance.
- Conduct an in-depth analysis of existing FSSC processes to identify areas for improvement and optimization.
- Prepare monthly customer dashboards, BRM pack, and KPI reporting and drive NPS & CSAT for the entire FSSC team
What you will do
Data management, analysis, and reporting
- Responsible for generating, maintaining, consolidating, and tracking various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax, and R2R.
- Analyse data and reports from various sources like SAP, BPC, Power BI, Alteryx, Tableau, etc., and provide actionable insights and suggestions.
- Ensure that reports are contextual - provide information based on the target audience.
- Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads, etc.) on a Daily/Weekly/Monthly basis and address observations.
- Prepare dashboards and presentations for customer councils, business review meetings, and support reporting requirements from tower heads.
Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)
- Prepare Productivity, KPIs, and SLA reports for each tower on a monthly basis and circulate them to FSSC tower heads with proper explanations and exceptions.
- Comparative analysis of the performance and trends against the plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments.
- Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets.
- Conduct NPS and CSAT survey on an annual basis and share detailed analysis with the Leadership team.
Technical Skills
- Closely work with the IT demand manager to ensure reports are being automated and available on a real-time basis.
- Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism, and Excel VBA.
- Ability to work on big data analytics and system integration.
Skills
Required skills to be successful
- Strong Analytical
- Process-oriented
- Good communication and presentation skills
- Expert in SAP
- BW/ BI/ BPC with Robotic Process Automation
- Alteryx,
- Tableau,
- Power BI & MS VBA
What equips you for the role
- Bachelor’s degree in finance, Business, or a related field. Advanced degree or certification in process improvement methodologies is a plus, Minimum 3-4 years’ experience in relevant field.
- Expert and have sound knowledge of SAP T-code, and data extraction through various modules like FICO, MM, TRM, etc.
- Should be an expert on tools like Alteryx, Blueworks live, Power BI, Tableau.
- Should be well versed with VBA coding to build new and maintain existing macro files.
- IT savvy with excellent skills in MS Office and a sound understanding of systems and processes.
- Awareness in Lean Six Sigma or other process improvement methodologies
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Retail & Wholesale
- Company Type
- Employer (Private Sector)
- Job Role
- Management
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
