· Monitor Core banking operations daily procedures, record and report any failures in Core banking systems for relevant parties to ensure smooth systems’ operations.
· Observe Core banking operations systems backups to ensure the safety of customer & bank data.
· Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.
· Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.
· Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
· Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.
· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.
· Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems.
· Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.
· Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
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