ServiceNow Business Analyst

Job Description:
As part of onsite client facing team, work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applications
A proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions in the financial industry
Owns the support and enhancement process (known as "business as usual") for ServiceNow in the Deere environment, working closely with supplier resources
Manages and communicates ServiceNow release schedule
Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub)
Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITIL
Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service on ServiceNow instance
Ensure users are respectfully challenged when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each design
Work directly with end users to resolve escalated issues/defects within ServiceNow
Qualifications :_
Responsible for requirement gathering and process documentation on client engagements
Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client
Follow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement
Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate
Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing
Analysing and documenting requirements for particular ITIL processes and maping them to the Service Now tool
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