Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
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Providing technical support service to our customers remotely and on site
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Improves system performance by identifying problems; recommending changes
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Provides technical service and support to new and existing customer networks
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Monitoring and maintaining the computer systems and networks.
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Troubleshoot system and network problems, diagnosing and solving hardware or software faults
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Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
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Perform site survey
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provide support, including procedural documentation and relevant reports using zoho desk ticketing system ,ManageEngine tools.
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Install and configure computer hardware, operating systems, applications and peripherals
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Perform required maintenance for Cameras, NVR, Time attendance, Access Control, Network nodes and cables installation.
RequirementsEducation field:
- Computer Science.
- Communication & Electronics.
- Information Technology
- Electricity knowledge.
- Virtualization.
- Comptia N+, Comptia A+, MS Office are essential.
Personal qualities:- Makes an impact
- convinces and persuades others
- promotes plans and ideas successfully
- Builds a useful network of contacts and relationships and utilizes it to achieve objectives
- Adheres to company rules and procedures
- executes plans with commitment and determination
- achieves high-quality results
- Approach: uses a methodical and systematic approach
- plans ahead define clear priorities and allocates resources effectively
- Demonstrates specialist knowledge and expertise in own area
- participates in continuous professional development
- Males Only
Job Details
- Job Location
- Alexandria Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified