Technical Support Engineer

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

• Selection of the products complying to the customer requirements & application &  Providing Legacy cross reference
• Advising other products suiting the customer (Up selling & Cross selling)  ,Product Configuration  &Troubleshooting the customer issue at the site
• Guide the customer for product operation & quick start
• Provide advanced technical Support to Customers. 
•  Ability to reply on basic requests related to equipment.
• Responsible to facilitate promotional work shops / seminars .Participate as sales support in prescribing various Products for decision makers
• Responsible of getting continuous updates from Knowledge based and inform concerned parties.
• Provide added value continuous improvement for the customer care . Identify sales opportunity through customer contact with a reporting through cases to sales team.
• Specifications with the relevant product / price .
• Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to insure the quality of reply.

• Bachelor University degree in an engineering profession ( Electrical, Mechatronics, Renewable energy).
• Years of Experience 2 to 4 years
• Fluency in English is a must.
• Fluency in French is an asset
• Professional user of Microsoft Office.
• Working with team.
• Adhering to the principals & values.
• Learning & Researching.
• Adapting and responding to changes.