Technical Support Executive

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

• Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels
• Support all business teams regarding system inquires and guide them
• Communicate with all services providers in case of technical issues and inquires
• Monitor, resolve and escalate production issues as appropriate to Level 2 Support teams.
• Run monitoring reports for usage, performance, and/or availability.
• Meet customer expectations regarding estimated response times for issue resolution.
• Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis
• Create and maintain Level 1 Support Knowledge Base documentation for teams' reference and use on a day-to-day basis.
  

• BSc in Computer Engineering or equivalent 
• Hands-on experience in SQL query writing (Oracle and SQL server )
• Excellent analytical skills 
• Strong result orientation and customer centric 
• Excellent communication skills.

• Embark on an exciting journey with the Fin-tech Experts.
  
• ​Join a workplace that actively encourages and supports all talents.
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all